Client Services Coordinator

Job Description

Job Description

Client Services Coordinator Location:

Marlton, NJ — On-site Schedule:

Full-time

Make a Difference Beyond the First Call

At

Milestone Treatment Center

, our work is about helping people move forward. We provide compassionate, individualized substance use treatment while building relationships that support clients throughout their recovery journey. We’re looking for a

Client Services Coordinator

who knows how to connect with people, build trust, and remain calm when situations become difficult. This is a highly visible, relationship-driven role working directly with clients, alumni, families, and our treatment team. You’ll help clients stay engaged in treatment, reconnect with individuals who may have stepped away, support families, coordinate recovery-focused activities, and help clients navigate challenging moments. For someone who genuinely enjoys helping people and wants their work to have a direct impact, this is an opportunity to become an important part of a growing treatment organization.

What You’ll Do

Serve as a primary point of contact for clients, alumni, and their families

Build strong relationships with clients throughout their treatment and recovery journey

Help reduce Against Medical Advice (AMA) discharges by identifying concerns and helping clients remain engaged in treatment

Reach out to clients and alumni who have disengaged from treatment and help connect them with appropriate support

Provide crisis intervention and de-escalation support when needed

Maintain regular communication with families and provide appropriate resources and updates

Plan and coordinate alumni events, recovery activities, and support groups

Document client interactions, outreach efforts, and participation accurately and consistently

Partner with clinical, admissions, and support teams to provide a coordinated client experience

Maintain confidentiality and follow HIPAA and facility policies

What We’re Looking For

High school diploma or equivalent required

Experience in substance use treatment, behavioral health, mental health, case management, client services, or another people-focused environment preferred

Understanding of addiction, recovery, and relapse prevention

Strong communication and relationship-building skills

Ability to handle difficult conversations and de-escalate challenging situations

Organized and comfortable managing multiple priorities

Able to work independently while collaborating closely with a multidisciplinary team

Compassionate, dependable, and comfortable working with individuals at different stages of recovery

Schedule

This is a

full-time, on-site position in Marlton, NJ

. Some evening or weekend availability may be needed for client needs, alumni activities, or special events.

Compensation & Benefits

Salary:

$50,000–$60,000 per year, based on experience Milestone Treatment Center offers: Medical insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Paid time off

If you’re someone who builds relationships naturally, communicates well under pressure, and wants your work to have a meaningful impact on people in recovery,

we’d like to hear from you.

Compensation Range: $50K - $60K