Patient Access Representative

Job Title

Must have ability to work Plano and Frisco locations occasionally Not a summer only job

Schedule

• 7am - 7pm M-TH
• 7am-4pm on Friday.
• Must be able to work 10am-7pm shift at least 2x per week and 7am - 4pm shift at least 2 x per week (variable Mon through Thurs)

Why Choose Us

• Collaborative Environment Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits

• Healthcare Options PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP) Employer-paid support for life's challenges
• Generous Paid Time Off Up to 2 weeks of PTO starting out. (Increases with tenure) 7 paid holidays + 2 floating holidays

Essential Duties and Responsibilities

The essential duties of the position include the following. Other duties may be assigned.

Key Functions:

• Has to train in all areas: Check in/out, Chart Auditing, Call Center functions.
• Provides excellent customer service to patients by listening and appropriately serving patients.
• Contributes to an overall positive work atmosphere through actions and attitude.
• Relays relevant information to the appropriate internal staff.
• Follows practice procedures for appointment entry, check-in and/or check-out processes.
• Participates in office meetings and educational activities.
• Maintains work area in neat and orderly manner.
• Complies with HIPAA procedures.
• Other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Travel to all OTX locations is required. Cross-Training in different Patient Access functions is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High School Diploma, or general education degree (GED), or one to three months relates experience, and/or training or equivalent combination or education and experience.