Customer Experience Specialist

Customer Experience Specialist Dallas, TX

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

The starting salary for this trainee role is $30.53 per hour which is $61,500 annually. Sign on bonus: $1,500 for candidates who hold an adjuster's license that is active and in good standing.

Your Impact at GEICO

As an Auto Damage Customer Specialist, you'll provide reassurance and assistance when customers need it most. Our Customer Experience team supports our customers on the front lines. As part of this team, you'll work in a fast-paced, call-center environment, supporting customers primarily through phone interactions, as well as email, text, and chat options to best serve our customers. You'll oversee the auto damage repair process for GEICO's customers, claimants, and partners, ensuring prompt and efficient resolutions.

What Makes This Opportunity Exciting?

Our team is looking for candidates who are service driven, thrive in environments that require multitasking, and enjoy being on the go! Our industry-leading paid trainee program includes 3 weeks of required hands-on experience at our Ashburn, VA training facility. Let GEICO teach you how to manage a claim to ensure that all aspects are resolved quickly and efficiently to help your customers get back on the road. Your unique skillset along with our industry leading training will help you:

• Understand vehicle estimating and how to navigate the repair process and equitable settlements
• Oversee rental vehicle authority
• Manage the fine details of a claim, like car seat replacements or additional covered policy endorsements

This is an in-office position which will require candidates to work from our Dallas, TX office located at 2280 N Greenville Ave, Richardson, TX 75082. As a Customer Experience Specialist every day will be spent working directly with GEICO customers, claimants, and other interested parties like tow yards, rental companies, and body shops. Our Customer Experience teams support our customers on the front lines and provide support via phone, email, text or chat options to best serve our customers.

Incentives and Additional Perks:

• Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.
• 401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.

What We're Looking For:

• Critical thinking and decision making in a dynamic, fast-paced environment
• Strong computer proficiency, including familiarity with Microsoft Office Suite
• Ability to prioritize work and multi-task, while navigating through multiple business applications
• Experience with KPIs and measurable goals
• High School Diploma or equivalent required, bachelor's degree (preferred)
• Active Insurance Adjusters license (preferred)

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.

We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career and your potential in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.