ServiceNow Developer

Job Responsibilities

Design, develop, and deploy scalable ServiceNow applications, workflows, and integrations across modules such as ITSM, CSM, ITOM, SPM, and FSO, following platform best practices and governance standards.

Collaborate with architects, product owners, and cross-functional teams in an Agile environment to refine requirements and deliver high-quality, business-aligned solutions.

Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, and MID Server, ensuring secure, reliable, and performant data exchange.

Create and maintain technical documentation, including solution designs, data mappings, and user guidance to support scalability and knowledge sharing.

Perform code reviews, participate in testing (including ATF), and support CI/CD processes to ensure solution quality and maintainability.

Troubleshoot production issues, conduct root cause analysis, and implement enhancements to improve platform performance, stability, and user experience.

Adhere to organizational security, compliance, and ServiceNow development standards, contributing to continuous improvement of platform governance and best practices.

Support and guide junior developers through knowledge sharing and code review participation.

Monitor and support the ServiceNow platform to ensure high availability, uptime, and performance, proactively identifying and resolving issues.

Perform activities in support of periodic platform upgrades.

Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.

Deliver a consistent, high level of service within our Serving More standards.

Other duties as assigned.

Skills

Interpersonal/Customer Service Skills

Written and Verbal Communication

Ability to understand and follow directions

Adaptable to change

Basic Computer Skills

Ability to influence others

Ability to build collaborative relationships

Ability to develop or mentor others

Ability to work as part of a team

Organizational Skills/Detail Oriented

Analytical Thinking

Able to Multi-Task or Juggle Priorities

Problem/Situation Analysis

Technical Expertise

Education - Certifications - Work Experience

High School diploma or equivalent required

Bachelor's degree in computer science, information systems, or related or equivalent relevant work experience

3+ years development experience with ServiceNow

3+ years experience with ServiceNow modules such as ITSM, FSO, Flow Designer, ITOM, or CSM

Familiarity with JavaScript, HTML, CSS, REST APIs, JSON, and other relevant technologies.

ServiceNow Certified Application Developer (CAD) and/or ServiceNow Certified System Administrator (CSA)

Schedule

Typical office hours are M-F 8a-5p and this role is a full-time, permanent role. Hybrid workplace schedule expected with on-site days (M, T, W) in office location in Newark, OH. A minimum 40 hours is required per week.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.