Senior OSP Controls Project Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Senior Project Manager, Long Haul Controls leads the controls framework supporting Long Haul OSP projects from initial handoff into Construction through closeout. The role ensures projects are established correctly, follow required controls and reporting standards, maintain schedule and risk discipline, meet quality and compliance process requirements, and remain visible throughout the delivery lifecycle.

The Senior Project Manager provides independent controls governance across the project lifecycle, driving consistency, challenging gaps directly, ensuring corrective actions are completed, and escalating material risks or issues to the Director as needed.

The Senior Project Manager partners closely with Construction, Engineering, Contracts, Capital Controls, Materials/Supply Chain, upstream delivery teams, and external vendors. The role also plays a key part in designing and continuously improving the Long Haul controls operating model, reporting framework, risk process, vendor scorecards, and project standards.

Position / Team Responsibilities

Project Intake & Controls Setup

• Lead the Controls intake process for new Long Haul construction projects, ensuring each project enters execution with clear ownership, complete setup, and the required controls in place.

• Ensure projects are accurately established in Salesforce, SiteTracker, and required reporting/tracking tools, including consistent project identifiers, links, milestones, and core project data.

• Coordinate with Construction and cross-functional partners to ensure the appropriate team, functional owners, and responsibilities are established before execution begins.

• Establish the standard project kickoff framework and ensure new projects launch with clear cross-functional ownership, responsibilities, and Controls expectations.

• Establish and maintain standard project reporting templates, required fields, source links, cadence, and minimum reporting expectations across the Long Haul portfolio.

Project Health, Schedule Adherence & Operating Cadence

• Ensure project schedules, milestones, deliverables, production forecasts, and project trackers are established and maintained by the responsible Construction teams in accordance with program standards.

• Monitor adherence to contract and program schedule requirements; identify deviations, confirm appropriate recovery plans or escalations are in place, and maintain visibility to unresolved exceptions.

• Own the recurring Controls operating cadence, including weekly project updates, risk refreshes, vendor scorecards, controls reviews, and readiness of the consolidated portfolio view used for leadership reporting and decision-making.

• Validate the completeness, consistency, and reliability of project-level schedule, risk, quality, compliance, and milestone information used to roll up portfolio health.

• Partner with Contracts to define schedule, milestone, reporting, quality, and project-control requirements for inclusion in RFPs and contracts.

Quality, Compliance & Corrective-Action Governance

• Own the quality and compliance governance process by ensuring required reviews, inspections, documentation, and acceptance activities occur at the appropriate points in the project lifecycle.

• Partner with the technical Quality/Standards resource, Engineering, and Construction to ensure technical findings are documented, assigned, tracked, and resolved.

• Maintain corrective-action tracking across the portfolio from issue identification through ownership, due date, resolution, and escalation of overdue or recurring items.

• Conduct controls and documentation audits to verify adherence to project tracking protocols, required controls, contractual obligations, closeout requirements, and applicable compliance processes.

• Develop and deliver Controls training covering project setup, reporting expectations, risk management, corrective-action tracking, and closeout requirements.

Vendor Performance & Portfolio Risk

• Develop and maintain an independent Controls view of vendor performance using schedule, quality/compliance, documentation, corrective-action, and other agreed performance indicators.

• Coordinate with the Director, Contracts, and Construction Directors to develop and maintain formal vendor scorecards; ensure the framework is implemented consistently and incorporated into recurring Controls reporting.

• Surface vendor-performance trends and recurring issues, directly challenge gaps when controls or commitments are not being met, and keep the Director informed of items that may require leadership intervention.

• Own the portfolio risk-management process and risk register, ensuring material risks have clear owners, mitigation plans, due dates, status, and escalation paths.

Closeout, Continuous Improvement & Functional Leadership

• Own closeout readiness by ensuring required controls, documentation, quality/compliance actions, acceptance activities, and handoffs are complete or clearly dispositioned before project closure.

• Capture project closeout findings, lessons learned, and recurring portfolio themes and use them to improve controls standards, templates, reporting, vendor scorecards, training, and operating practices.

• Identify systemic issues, design practical process improvements, lead implementation of approved changes, and measure adoption and effectiveness.

• Develop and maintain standardized playbooks, checklists, templates, reporting frameworks, and training materials that improve repeatability, visibility, and execution discipline.

• Provide day-to-day guidance, mentoring, and functional leadership to other Controls and QA resources as the team grows.

Qualifications

Education & Experience

• Bachelor's degree preferred, preferably in Engineering, Construction Management, Telecommunications, Business, or a related field; equivalent relevant experience considered.

• Minimum of seven (7) years of experience in telecommunications, fiber OSP construction, large-scale infrastructure deployment, project controls, or related project-management environments.

• Minimum of five (5) years of progressively responsible experience in project controls, project/program management, construction oversight, quality/compliance governance, or a combination of these disciplines.

• Experience supporting large capital construction programs and working across the full project lifecycle from intake/setup through construction, delivery, and closeout strongly preferred.

Technical & Industry Knowledge

• Strong working knowledge of long-haul OSP construction methods, project lifecycle, construction documentation, schedule obligations, vendor delivery, testing/acceptance, and closeout practices.

• Ability to read and interpret construction documents, project schedules, contract deliverables, and engineering information well enough to identify controls, quality, schedule, and execution risks.

• Working knowledge of OSP construction standards, fiber specifications, testing requirements, and acceptance criteria.

• Understanding of contract requirements related to schedule, deliverables, quality, documentation, acceptance, and vendor performance.

• Familiarity with federally funded program requirements such as NTIA, BABA, Davis-Bacon, and environmental compliance is a plus.

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to recognize patterns, identify root causes, and turn recurring issues into practical process improvements.

• Highly organized and detail-oriented, with disciplined follow-through across multiple projects, risks, corrective actions, and recurring operating rhythms.

• Strong communication and stakeholder-management skills; able to challenge Project Managers, Construction leaders, vendors, and cross-functional partners directly and constructively.

• Ability to translate project data and controls findings into clear, actionable portfolio insights and escalate issues appropriately.

• Demonstrated ability to create, implement, and improve standardized processes, templates, reporting frameworks, scorecards, checklists, and training materials.

• Leadership mindset with the ability to mentor other team members and provide functional direction as the Controls organization grows.

Tools & Systems

• Proficiency with Microsoft Office Suite, including strong Excel skills, as well as Google Workspace and Google Earth.

• Experience with project management, reporting, and tracking systems; SiteTracker experience strongly preferred and Salesforce experience preferred.

• Advanced Excel, dashboarding, or data-analysis capability is a plus.

Other Requirements

• Work Authorization Requirement: This position is not eligible for employment-based visa sponsorship. Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future.

Estimated base salary range: $95,100 - $146,300 USD/annually.

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The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.