Intern, Infrastructure Operations & Automation-Dallas, TX

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association’s Internship Program provides college students an opportunity for hands-on experience in various facets for individuals interested in gaining work experience with a non-profit, voluntary health organization.

The Infrastructure Operations & Automation Intern will support the Infrastructure Engineering team in maintaining the health, stability, and documentation of enterprise infrastructure systems across datacenter and cloud platforms. This role focuses on operational monitoring, ticket triage, and documentation, while providing exposure to server, network, storage, and cloud technologies.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as training and support locally and through our National Center.

\#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Internship Overview:

• Time Commitment:25 hours per week
• Internship Duration: 9/8/26-12/11/2626 ​
• Location: Hybrid with some in office work in Dallas, TX
• Salary: $23.00 per hour

Internship Outcomes:

Individuals participating in the internship program are provided with an opportunity to:

• Contributed to daily infrastructure operations and monitoring activities
• Developed a set of approved runbooks or documentation artifacts used by the team
• Delivered a capstone project that improves operational visibility, efficiency, or documentation
• Gained practical experience supporting enterprise infrastructure in a production environment

Learning Opportunities

• Gain hands-on exposure to enterprise infrastructure operations across on-premise and cloud environments (Azure, AWS, VMware)
• Learn how monitoring, alerting, and incident response processes function in a production environment
• Understand backup and recovery processes, along with operational and audit considerations
• Develop skills in technical documentation, process improvement, and operational excellence
• Work directly with senior engineers and architects to understand real-world infrastructure challenges and solutions

Responsibilities

If you love to take things apart and put them back together, and are located in the Dallas, TX area, this is the internship for you.

• Perform daily infrastructure health checks across monitoring platforms and systems, validating uptime, alerts, and overall system status
• Produce a concise daily operations summary, highlighting system health, risks, and any issues requiring escalation
• Monitor backup operations and assist with reviewing backup status, identifying failures, and supporting follow-up actions under guidance
• Assist with triaging infrastructure-related tickets, including categorization, gathering required information, and routing to appropriate teams
• Draft customer-facing and internal communications related to incidents, maintenance activities, and ticket updates
• Partner with engineers to create and improve runbooks, knowledge base articles, and operational documentation
• Identify gaps in documentation and processes; draft new procedures for review and approval
• Contribute to a defined capstone project, such as operational dashboard improvements, documentation standardization, automation prototypes, or reporting enhancements

Qualifications

• Seniors, and graduate students pursuing a degree in Information Technology, Computer Science, Engineering, or related field. N etwork engineer student with coding application skills strongly preferred.
• Interest in infrastructure, cloud platforms, and enterprise IT operations.
• Basic understanding of operating systems, networking concepts, or cloud fundamentals.
• Ability to follow structured processes and document work clearly.
• Experience working with databases and electronic reporting tools.
• Strong analytical and problem-solving skills.
• Ability to communicate information accurately and effectively to multiple audiences.
• Required Equipment: Reliable WiFi Connection and reliable transportation.
• Minimum availability of 25 hrs/wk, M-F between the hours of 8:30am-5pm CT.
• Must be legally authorized to work in the United States for any employer without sponsorship, now or in the future. For any roles working remotely, the work must also be performed inside the United States, not in a foreign country.

Compensation & Benefits

The job application window is expected to close: July 17, 2026.

The American Heart Association invests in its people. Visit Rewards & Benefits to see more details.

• Compensation and Performance – Attracting talented, committed interns means offering competitive compensation, ongoing professional development and training, and an environment in which to work and grow. And we do.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Healthcare Benefits – You will have the opportunity to participate in our Teladoc General Medical and Behavioral Health programs. We also provide access to our Employee Assistance Program (EAP) at no cost as a confidential program designed to assist employees and family members with personal issues that affect their relationships at home or at work.

Apply Today:

So, are you ready to intern for the largest voluntary health organization dedicated to fighting heart disease, stroke, and other cardiovascular diseases?

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

This position not a match with your skills? Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

\#AHAWAYUP, #LI-DNP, #LI-Onsite

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Default: Location : Location US-TX-Dallas

Posted Date 1 hour ago (6/25/2026 3:34 PM)

Requisition ID 2026-17794

Job Category Administrative Support

Position Type Part Time