Customer Service- Cash Office Clerk

Overview

The Cash Office Clerk provides excellent customer service by answering questions solving problems and assisting customers and associates at the courtesy booth/cash office. This associate is responsible for accurately and securely handling cash and recording totals in the Point-Of-Sale system. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere while treating each and every customer and associate like one of the family!

Minimum Qualifications

1. Must be passionate about people and committed to customer service excellence!
2. Must be able to work as a team member and interact positively with customers.
3. Must possess a high standard of integrity and reliability.
4. Successful completion of all e-learnings and department trainings.
5. Must be able to read write speak and understand English with the ability to follow instructions.
6. Ability to work a schedule based on the business needs of the store location.
7. Ability to use company computer programs and applications pertinent to cash office operations.
8. Authorized to work within the U.S.
9. Must meet federal state and local age regulations in regards to the sale of alcohol and tobacco.

Responsibilities

1. Promote the company image as a service-oriented operation where every associate will greet assist render efficient service and thank customers in a prompt courteous friendly and business-like manner. Resolve customer complaints to the full satisfaction of the customer.
2. Commit to the Golden Rule and work with management and fellow associates to build a strong customer service team.
3. Guarantee accurate and efficient handling of sales and service functions at the courtesy booth including but not limited to cash handling customer complaints and requests refunds answering phones sales of gift cards cigarettes and stamps.
4. Control and maintain all cash handling procedures including all media to prevent losses such as bank deposits (preparing and verifying) change orders (order and verify) pick-ups and loans at the registers balancing (register & office).
5. Ensure prompt efficient and accurate service of customers.
6. Notify Cash Office Manager Customer Service Manager or member of the store management team of potential shrink (such as cash handling pick-ups and loans cashier over/short security shoplifting sweet-hearting product handling and returns).
7. Maintain accurate records and follow guidelines for submitting documentation to the accounting department.
8. Communicate needs and problems to manager on duty and any price discrepancies to the appropriate department manager.
9. Ensure company standards of cleanliness safety proper food handling practices sanitation and productivity are achieved.
10. Other duties as assigned by management.

Secondary Job Functions:
1. Relieve cashiers for breaks and lunch as necessary and assist on the front end as necessary.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Machines tools and equipment utilized:

Cash register paper/plastic bags shopping carts Safe alarm systems scanner scales adding machine check encoder hand held computer lottery machine phones/paging system computer system (open field) bagging supplies approved cleaning supplies money gram machine.

Repetitive Action:

Continuous movement of entire body.

Working Conditions: Working environment is inside.

Hiring Range: In accordance with MA Pay Transparency requirements the following represents a good faith estimate of the hiring range for this position. At Roche Bros. we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education experience qualifications and internal equity. The hiring range for this position is $15.40 - $20.10 per hour.

Required Experience:

IC