Credit Balances Analyst

Job Description

Job Description

CREDIT BALANCE ANALYST

Full-Time | Remote 
Jacksonville, FL (Corporate Location) 

 

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to providing industry-leading, five-star orthopedic care while continuing to grow with the needs of our patients and communities.

At Southeast Orthopedic Specialists , we are dedicated to taking care of you so you can take care of business! Our benefits include:

• Competitive Health & Welfare Benefits

• Monthly stipend toward ancillary benefits

• HSA with qualifying HDHP plans + company match

• 401(k) with company match after 6 months

• 24/7 Employee Assistance Program

• Employee Appreciation Days & Events

• Paid Holidays & PTO

• AND MORE!

We are currently seeking a Credit Balance Analyst to join our Central Business Office in Jacksonville, FL.

ABOUT THE ROLE

The Credit Balance Analyst is responsible for researching and resolving patient and insurance credit balances , identifying account discrepancies, and processing refund requests.

WHAT YOU'LL DO

• Research and resolve patient and insurance credit balances.

• Review accounts for posting, payment, and transfer errors.

• Determine when an overpayment has occurred and initiate refunds.

• Communicate with patients, insurance companies, providers, and internal teams regarding account issues.

• Prepare refund requests and supporting documentation for Accounts Payable.

• Review claims and payment activity for accuracy.

• Identify account trends and discrepancies and communicate findings to management.

• Maintain productivity, accuracy, and timely completion of assigned accounts.

• Follow all CORE Institute and Business Office policies and procedures.

WHAT YOU'LL NEED

• High School Diploma or equivalent required.

• 2-3 years of medical billing experience required.

• Experience with patient accounts, insurance billing, or payment posting preferred.

• Knowledge of physician billing, ICD-10, and CPT coding.

• Experience with GE Patient Management System preferred.

• Proficiency with Microsoft Excel, Word, and Outlook.

• Strong attention to detail and organizational skills.

• Excellent communication and customer service skills.

• Ability to analyze account information and work independently in a fast-paced environment.

WORK ENVIRONMENT

• Normal business office environment.

• Primarily sedentary work with occasional standing, bending, and stretching.

• Regular use of computer, keyboard, and calculator.

ORGANIZATIONAL REQUIREMENTS

• HOPCo Mission, Vision and Values must be read and signed.

• OSHA Safety Training is required.