Technical Support Analyst

Integra Staffing and Search

Job Description

Technical Support - Call Center

Description

This exciting role as a Technical Support Analyst will be responsible for rendering assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues.

WHAT YOU'LL DO

Have a working knowledge of technical product specifications and water heater fundamentals and be able to communicate this information to the caller.
Provide verbal and written technical assistance to customers having product service, installation, repair and general product questions, while recording and follow-up incoming calls on the company database.
Exhibit a basic level of diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers.
Explain and interpret warranties to customers as they apply to products.
Utilize system tools to determine water heater cross-references, sizes and types as requested by callers.

Qualifications

WHAT YOU NEED

High school diploma or general education degree (GED )
Basic Computer Data Entry Skills (Will be Assessed)
Ability to read, write, and comprehend technical instructions, short correspondence, and memos
Ability to carry out instructions furnished in written, oral, or technical diagram form
Must have excellent problem solving skills for technical products or show a strong propensity for solving technical problems
Must be able to work weekends, staggered shifts, and holidays

HOW TO STAND OUT

Field experience servicing either electric or gas appliances--water heaters
Customer service related experience in a call center providing technical support
Bilingual in French/English or Spanish/English

Apply

Vacancy posted 13 hours ago

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