Technical Support Analyst
Integra Staffing And Search
Job Description Technical Support - Call Center Description This exciting role as a Technical Support Analyst will be responsible for rendering assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues. WHAT YOU'LL DO
- Have a working knowledge of technical product specifications and water heater fundamentals and be able to communicate this information to the caller.
- Provide verbal and written technical assistance to customers having product service, installation, repair and general product questions, while recording and follow-up incoming calls on the company database.
- Exhibit a basic level of diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers.
- Explain and interpret warranties to customers as they apply to products.
- Utilize system tools to determine water heater cross-references, sizes and types as requested by callers.
- High school diploma or general education degree (GED )
- Basic Computer Data Entry Skills (Will be Assessed)
- Ability to read, write, and comprehend technical instructions, short correspondence, and memos
- Ability to carry out instructions furnished in written, oral, or technical diagram form
- Must have excellent problem solving skills for technical products or show a strong propensity for solving technical problems
- Must be able to work weekends, staggered shifts, and holidays
- Field experience servicing either electric or gas appliances--water heaters
- Customer service related experience in a call center providing technical support
- Bilingual in French/English or Spanish/English
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Technical Support Analyst in Montgomery, AL vacancy
$65k - $68k
...ASM Research, An Accenture Federal Services Company, is hiring for a Business Analyst position in Montgomery, Alabama. This role provides analysis and support in defining system scope and objectives, ensuring alignment with business goals. Candidates should have a Bachelor...SuggestedASM Research, An Accenture Federal Services Company
Montgomery, AL2 days ago$110k
...Maximus is seeking a qualified Technical Analyst for one or more current and upcoming Child Support system modernization projects. The qualified candidate will support large-system implementation efforts in the Child Support public-sector domain and may be assigned to...SuggestedContract workFor subcontractorLocal areaRemote workMAXIMUS
Montgomery, AL3 days ago- .... The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force. DUTIES: Provide help desk support... ...via phone/email. Serve as the initial contact for reporting technical issues and answering questions regarding field user issues....SuggestedWork experience placementWork at officeWeekend work
Agile Defense
Montgomery, AL5 days ago $87.03k - $138.97k
...BUSINESS SYSTEMS ANALYST III - CM WHAT IS THE OPPORTUNITY? Support the Capital Markets Division and Partners to develop, test, implement, and end-user... ...Qualifications Competent to work at the highest technical level of most phases of systems analysis while considering...SuggestedWork experience placementRemote workCity National Bank
Montgomery, AL3 days ago- ...We are looking for an IT Support Technician to assist employees with everyday technology needs across clinical and administrative departments... ...environment. The right candidate will be friendly, organized, technically capable, and comfortable helping users with varying levels of...SuggestedWork at officeRemote work
Revel Healthcare
Montgomery, AL1 day ago - ...Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing... ...a 66‑block. Job Responsibilities Perform a wide range of technical tasks including: OS installations, hardware diagnostics, and software...Hourly payFor contractorsImmediate startFlexible hours
Hardy Industries Inc
Montgomery, AL3 days ago $25 - $40 per hour
...Management Division** seeks **Disaster Recovery Public Assistance Technical Specialists - Reservist On Call** to join our team. This **ON-... ...) for completeness and preparation of version requests. - Support project team members with technical interpretations and assistance...Hourly payFull timeContract workWork experience placementSeasonal workWork at officeLocal areaRemote workICF
Montgomery, AL1 day ago$54k - $80k
...Job Overview The Application Analyst in Customer Support plays a pivotal role at Relativity, offering specialized technical support across a specific product vertical. Catering to both our technical and non-technical customer base, this role demands adeptness in diagnosing...Remote workShift workAfternoon shiftRelativity
Montgomery, AL4 days ago$89.2k - $209.5k
...customers, protect revenue, and improve uptime—by providing an OCI‑supported safe diagnostic experience and by living OCI values. Why... ...Self-motivated individuals with a quick learning ability. Technical Excellence : Rock-solid developers and distributed systems...Temporary workFlexible hoursOracle
Montgomery, AL3 days ago$54k - $80k
...Relativity is seeking an Application Analyst in Customer Support to provide specialized technical support. This role involves engaging with both technical and non-technical customers through phone and email, requiring strong customer service skills and an understanding...Remote workRelativity
Montgomery, AL5 days ago- 1 week ago Be among the first 25 applicants Client is looking for IT Support Analyst. Responsibilities: Serve as the 1st Point of Contact for clients and customers at Department of Finance Perform general troubleshooting with customer via phone contact Document client/customer...Full timeContract work
Vista Application Solutions Group
Montgomery, AL5 days ago - Responsibilities Responsible for preparing the donor, donor area and equipment for the pheresis process. Prepares the autopheresis machine for the pheresis process. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur...Work experience placementLocal area
CSL
Montgomery, AL2 days ago - ...across all 7 continents. We are seeking a highly skilled and motivated AI Technology Support Engineer/Analyst to join our dynamic team. The ideal candidate will possess a strong technical background in AI technologies, exceptional problem-solving abilities, and a passion...Hourly payContract workLocal area
Amentum
Montgomery, AL2 days ago $56k
...Maximus is searching for a Data Coordination Analyst role supporting upcoming federal OPTN work, contingent upon contract award. In this role... ...solutions. The ideal candidate combines strong analytical and technical skills with a passion for problem‑solving and data...Contract workMAXIMUS
Montgomery, AL1 day ago- HARDY INDUSTRIES is seeking skilled technicians to support our I.T. and Telecom operations across various environments such as retail and medical. Candidates should have at least 1 year experience, relevant certifications or extensive field experience. Responsibilities...Hourly payFor contractorsFlexible hours
$100k - $120k
...Product is actively seeking a Data Governance Analyst to strengthen our Enterprise Data... ...compliance, and enjoy driving alignment across technical and non‑technical teams, we would love... ...with cross‑functional stakeholders to support governance and MDM initiatives aligned...Temporary workDatavant
Montgomery, AL2 days ago$126.18k - $160.72k
Role Overview We are seeking a hands‑on leader to drive our HR data science and AI strategy, building scalable analytics and intelligent automation solutions across the employee lifecycle. This role will own workforce analytics, AI‑driven HR initiatives, and the continued...Work at officeLocal areaFlexible hoursPTC
Montgomery, AL5 days ago- ...Business Analyst needs 3+ years experience Business Analyst requires: Able to bring eligibility... ...document and validate test results, and support test plan development. Able to review... ..., and transition from business users to technical development team. Participating in...
Global Channel Management
Montgomery, AL5 days ago $58.1k
...Company : enGen Job Description : JOB SUMMARY This job supports one or more technical aspects of the application product life cycle, within a sub-product scope (one or more application components). Uses judgement and discretion in collaboration with customers...For contractorsWork at officeLocal areaRemote workHighmark Health
Montgomery, AL1 day ago$80k - $90k
...Technical Leadership Manage a team handling complex, multi‑system PIV/PKI issues (certificate... ...the coordination point between Tier 3 support and additional VA support teams... ...training and technical coaching to Tier 2 analysts as needed. Identify automation opportunities...Permanent employmentWork at officeASM Research, An Accenture Federal Services Company
Montgomery, AL4 days ago- ...Description Assist ROTC cadre with conducting inventories of property and supplies found at the ROTC Detachment Support with the compliance of the Automate ROTC Mail Systems (ARMS) messages published on Web Intensive New-Gains Systems (WINGs) Including assist in data entries...
CCGI
Montgomery, AL2 days ago - ...our own global network. Our award‑winning support teams help businesses around the world... ...Excellence Team (BACE) seeks a Business Analyst who has a fervor for data and its potential... ...partnership and communication. Grow technical skills and Communications API subject matter...
Insight Enterprises
Montgomery, AL3 days ago $91.26k - $211.25k
...a Senior MMIS/Medicaid Senior Business Analyst to join our team in Montgomery, Alabama... ...staff and acting as the trusted partner supporting the full system life cycle of assigned projects... ..., process documentation and other technical and non-technical components. Job...Temporary workFor contractorsWork experience placementRemote workFlexible hoursThe Nippon Telegraph and Telephone Corporation (NTT)
Montgomery, AL3 days ago$99.3k - $158.69k
...needs while minimizing impact to critical services. The specialist leads coordination with security, infrastructure, and end-user support teams, driving automation, audit readiness, and continuous improvement of patching processes and toolsets. Key Responsibilities Define...Contract workWork at officeRemote workASM Research, An Accenture Federal Services Company
Montgomery, AL1 day ago$89k - $120.15k
...Job Description Summary A Vertica Senior Technical Support Engineer at Rocket Software delivers advanced Tier 3 Vertica support. They independently troubleshoot escalated issues, perform root cause analysis, and serve as mentors for junior engineers. A Vertica Senior Technical...Rocket Software
Montgomery, AL2 days ago- Job Title Data Analyst - Data Support Analyst, Wealth Management Overview Individual contributor role in the Wealth Management Business Data... ...communicating the role of Data Management to both business and technical communities. Excellent oral and written communication and...Work experience placementFlexible hours
$59k - $79.6k
...The IT Configuration Analyst, Junior supports configuration management activities that keep the enterprise configuration management database (CMDB) accurate, complete, and reliable across infrastructure and application services. The role focuses on collecting, validating...Contract workWork at officeASM Research, An Accenture Federal Services Company
Montgomery, AL4 days ago$85k - $100k
Overview We are seeking an Enterprise Business Analyst to join our Enterprise Project... ..., strengthen operational alignment, and support strategic growth. This role partners closely... ...with business units, project managers, technical teams, and executive leadership to lead...- Job Description The Asset Management Analyst position is designed to execute enhanced asset management processes that pertain to our fleet... ...monitoring activities. Primarily, this individual will provide support for the asset team through data and analytics. The primary goal...Full timeTemporary workLocal area
$65k - $68k
...modifications to the procedures to solve technical problems related to computer equipment... ...identify trends, patterns, and insights to support decision‑making and system optimization.... ...Skills Experience in a business analyst or requirements analyst role Experience...Contract workWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Analyst. Be the first to apply!
Related searches
- technical solutions specialist Montgomery, AL
- technical analyst Montgomery, AL
- systems support technician Montgomery, AL
- technical support analyst Montgomery, AL
- service desk assistant Montgomery, AL
- IT help desk technician Montgomery, AL
- desktop support analyst Montgomery, AL
- IT assistant Montgomery, AL
- mri tech aide Montgomery, AL
- helpdesk support technician Montgomery, AL