Customer Service Representative
$16 - $20 per hourJay's Heating, Air & Plumbing
Job Description
Job Description
Customer Service Representative Are you a fun, upbeat, and perky person even before you have your daily intake of coffee? Are you a hard-working, dedicated, and knowledgeable person that's ready to join an amazing team and grow within a company? Yes, you say?! Excellent! Then let me tell you about our company, Jay's and what we're looking for...Jay's Heating, Air and Plumbing | Mt Airy, NCAside from our exceptional 5-star service commitment, one of the biggest elements that make Jay's stand out is that we have an awesome company culture. We are a growing company and looking to add exceptional customer service representatives to help us achieve profitable revenue while naturally exemplifying our core values of Always Doing the Right Thing, Always Growing, Can-Do Attitude, Be Kind, and Deliver Wow Customer Service!Pay: $16.00 - $20.00 per hour + spiff optionSchedule options: Monday to Friday or Tuesday to Saturday, 8am - 5pm (once training is completed)Position Overview: You will promote customer satisfaction by converting incoming customer calls into booked service appointmentsAnswering in coming callsMaking outbound calls to qualify leads for service and sales Scheduling service and sales appointments Daily use of Service Titan our CRM and dispatching software Benefits: Medical Insurance (70% covered for employee)Dental and Vision Insurance for the full-time employee and their families, with other coverage that can be addedLife Insurance 401k with up to 3% company match - starts after your first year6 Paid holidays 2 weeks paid vacation - accrual starts after 90 days Core Values:Always Do the Right ThingAlways GrowingCan-Do AttitudeBe Kind - The Golden RuleDeliver WOW customer serviceWhy Work With Us: Family Oriented and family-owned business since 2005.Jay's is one of the largest & most established Home Services business in the surrounding areas and we're just getting startedEstablished brand with a great reputation - We are dedicated to supporting our community, our veterans, and many local and global causes for the greater goodEstablished brand with a great reputation & a strong focus on our company cultureWe pride ourselves in providing a 5-star customer service experience and it shows with 750+ Google reviews, and over 350 5-star reviews on FacebookOur Ideal Candidate Will Have:3+ years experience in customer service contact centersProven track record of being a phone EXPERT - effectively handling a large volume of inbound and outbound callsStrong Communication and People SkillsExpert ability at converting incoming customer calls into booked service appointmentsExperience in offering membership-based servicesExpert ability to respond to customer requests and resolving issues while promoting the brandProficiency in Microsoft Office & Web-Based Software NavigationThe ability to maintain real-time communication with dispatch and your managerFocused attention to detail (they will have at least read this entire job posting)
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