IT Technician I

IT Technician I - Fremont, OH (full-time, on-site) About The Job - Assists the IT Department in maintaining an effective bank-wide Information Systems Department in mainframe, network, and PC Environments. Hours - Monday - Friday 8:00am - 5:00pm Saturday support on rotation Essential Job Duties – Responds to and troubleshoots Help Desk request / tickets. Responsible for the triage, support and timely follow-up on critical issues. Responsible for performing routine follow-up on open issues. Proactively monitor support tickets to prevent larger issues from occurring. Installs and maintains PC / workstation software, and installs, replaces, relocates, and maintains PC / workstation hardware and related components without direct supervision. Assists in installing, operating, monitoring and maintaining the bank’s networks. Tests new hardware and software. Develops, documents and effectively communicates job processes, procedures and techniques, including resolutions for future reference with FAQ documentation. Maintains a high level of proficiency in using help-desk systems and tools. Develops and conducts training programs to orient new employees and to enhance the skills of existing employees. Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Completes assigned compliance training essential to job function. Punctual and regular attendance is required. Requirements - Associate's Degree in a technology-focused course of study 1-3+ years of prior IT/technology related experience General Knowledge of M365 Operating System Must possess valid driver’s license in order to travel to various bank offices Must be able to work independently and with little supervision Must also be able to effectively work on and prioritize multiple projects What We Offer - Fair, competitive salaries evaluated against benchmarked data on a normal basis Comprehensive benefits package including Medical, Dental, and Vision insurance 401(k) with a company match and additional annual contributions Bank provided Group Life Insurance, Short-Term and Long-Term Disability Programs Vacation, paid federal holidays, and additional PTO A community-based, hometown culture A collaborative environment supportive to continual growth and development Who We Are - Community Relationships are our priority, and our team here at Croghan Colonial Bank strives to help our communities have the most successful banking relationship possible. Founded in 1888, we proudly serve Sandusky, Erie, Huron, Lucas, Ottawa, Seneca counties and beyond. Croghan is a recognized leader in community banking throughout the region and focuses on helping all community members achieve their financial goals. We partner with our community to understand financial goals and recommend products and services that help achieve them. We support our communities by providing financial education, sponsorships, and volunteering in our local markets. Partner with Croghan, where we're Helping Good People Make Good Decisions ! Join Croghan Nation! Work for us, and you will be working with us - an empowered group of individuals dedicated to the financial well-being of their customers. Accepting applications through September 8, 2026 Equal Opportunity and Affirmative Action Employer, M/F/Disabled/Vet #J-18808-Ljbffr