Director, Technical Support & Field Service Equity
Sereact GmbH
Sereact is seeking a leader to establish and run a high-ownership support and field-service team. You will stand up the support desk, define triage, severity tiers, response targets and an SLA framework, and build remote diagnostics on Cortex telemetry to reduce site visits. You will coordinate field service, dispatch, on-site playbooks and third-party technicians, while owning uptime, MTTR and CSAT metrics and hiring the first wave of support and field engineers. #J-18808-Ljbffr
Vacancy posted 4 days ago
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