Call Center Representative - EXP

LanceSoft Inc

Clifton, NJ

Call Center Representative

Location: Clifton NJ USA 07014 Shift: Monday-Friday, 8-5

Principal Responsibilities:

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Top skills: Customer service, professionalism, high volume environment.

LanceSoft

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Vacancy posted 10 days ago

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