Medical Assistant - Pediatrics

Medical Assistant - Pediatrics Clinic

Mercy Clinic Pediatrics in Fenton is seeking a compassionate, energetic, and patient-focused Medical Assistant to join our pediatric team. This position is essential in delivering high-quality care to infants, children, adolescents, and their families while supporting providers in a busy outpatient clinic setting.

The ideal candidate is organized, adaptable, and passionate about creating a positive experience for pediatric patients and their families. As a member of Mercy, you will embrace our mission of providing compassionate care while demonstrating professionalism, respect, and exceptional customer service.

Clinical Duties

• Room pediatric patients and obtain accurate vital signs, height, weight, and developmental information
• Assist physicians and advanced practice providers during examinations and procedures
• Administer immunizations and injections according to established protocols
• Perform point-of-care testing
• Complete medication reconciliation
• Prepare and maintain examination rooms and clinical equipment
• Stock supplies and ensure exam rooms are clean and ready for patient care
• Document patient information and maintain accurate electronic medical records
• Enter diagnostic and ancillary orders as directed by providers
• Communicate effectively with providers regarding patient concerns and follow-up needs

Administrative Duties

• Schedule appointments and coordinate patient follow-up visits
• Manage patient messages and assist with prescription refill requests
• Process referrals to specialists and ancillary services
• Obtain insurance prior authorizations and precertifications
• Assist with medical record requests and releases
• Support patient registration and care coordination activities as needed

Patient & Family Support

• Educate patients and caregivers on medications, immunizations, treatment plans, and preventive care according to clinic policy
• Provide excellent customer service to patients and families
• Demonstrate sensitivity and understanding of varying developmental stages and cultural backgrounds
• Foster a welcoming and supportive environment for children and families

Compliance & Quality

• Maintain compliance with HIPAA and patient confidentiality standards
• Follow OSHA guidelines, infection prevention practices, and PPE requirements
• Adhere to Mercy Quality and Safety policies
• Participate in competency reviews of other Medical Assistants when a Lead MA is unavailable
• Maintain clinical competencies and required certifications

Qualifications

Required

• High School Diploma or GED
• Strong communication, organizational, and customer service skills
• Ability to work effectively in a fast-paced pediatric environment
• Commitment to compassionate, family-centered care

Preferred

• Graduate of an accredited Medical Assistant program
• Certified Medical Assistant (CMA)
• One year of patient care or medical office experience
• Experience administering vaccines and caring for pediatric patients
• Experience with referrals, insurance authorizations, and electronic medical records

Training Requirements

• New hires must successfully complete Mercy's Medical Assistant Clinic Academy training program.
• Medical Assistants advancing through the career ladder must complete required MA competencies.

At Mercy, we are committed to helping our coworkers grow professionally while providing exceptional care to the communities we serve. Join a collaborative pediatric team dedicated to supporting the health and well-being of children and families throughout every stage of development.

If you are passionate about pediatric care and making a difference in the lives of children and families, we encourage you to apply today.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.