Assistant General Manager

Assistant General Manager Position Summary: The Assistant General Manager (AGM) is responsible for the Front and Back of the House operations of a single business location with the General Manager and whenever s/he is offsite. This position is not present in every location and can also be considered a leadership developmental position. We’re looking for someone who: Has a contagious smile & a passion for creating positive experiences. Excels at communication and building rapport with guests. Thrives in a team environment and is always willing to help. Maintains a positive and can-do attitude. Has flexible availability, including nights and weekends (a plus!). We offer: Great Compensation (DOE) Paid Time Off (PTO) & Paid Sick Leave (PSL) Low-Cost Insurance benefits (Medical, Dental, Vision Plans) Company Paid Life Insurance 401(k) Plan with up to 4% Company Match One Year Anniversary Day Free Employee shift meal Essential Duties and Responsibilities Drive combined team performance in BOH and FOH toward daily excellence in execution and great guest service. Create a positive spirit of pride and fellowship across the team and in the work environment to promote sales and retention of top talent with the support of the GM. Promote guest service proactively and represent the company on guest recovery regarding restaurant-level issues/complaints. Work with the GM to actively solicit, interview and select top talent from a pool of external, internal, and referred candidates to fulfill current and future needs. Understand and help manage the financial and operational performance of the business to meet and exceed its goals/metrics. Lead by example through formal performance management, coaching, and positive role modeling of service, company policies and procedures, and brand standards. Key developmental focus is the Shift Supervisors as direct reports to both GM and AGM. Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures, complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems, parking lot, and walkway. Daily communication with the GM to ensure all tasks, issues, and day‑to‑day items are handled efficiently and properly. Complete other duties as assigned by GM. Obtain a ServSafe Certification within 90 days of hire. Requirements Must have at least 2 years of experience in a previous supervisory/management role in the QSR with some if not total P&L responsibilities/impact. Proven ability to lead, manage and motivate a team. Proficiency in oral and written communication to effectively be a team leader and member with predominantly English‑speaking guests and team members. Intermediate computer skills including MS Office: Excel, Word, Outlook, and Excel. High School Diploma or Equivalent. Additional Info Physical demands: standing; walking; reaching with hands and arms; climbing stairs; balancing; stooping, kneeling, crouching, or crawling; talking or hearing; tasting or smelling; occasionally lifting up to 50 pounds; required vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: exposure to conditions prevalent at the time; noise level usually moderate and consistent with a restaurant environment. Job Details Career Advancement/Career Plan: We promote heavily from within. #J-18808-Ljbffr