Assistant Program Manager, Capacity Management Center - Education, Safety & Quality

Additional Information About The Role The Assistant Program Manager, Capacity Management Center (CMC) plays a key leadership role in a fast‑paced, system‑wide Transfer Center supporting adult patient placement center, 24/7. This position is at the center of patient flow and capacity operations, helping ensure patients are placed efficiently while maintaining high standards of care. This role leads impactful work in clinical education, patient safety, and quality , including enhancing onboarding and orientation programs, developing annual competencies using a data‑driven approach, and driving improvements based on safety event trends. You’ll also lead and develop a team, partnering closely with system leaders to standardize processes and strengthen outcomes across the organization. Hybrid position based at BJC Commons , with regular onsite presence, system site visits, and collaboration across multiple Hospital Service Organizations. The schedule is primarily Monday–Friday, with a rotating on‑call week every 3–4 weeks to support 24/7 operations. Flexibility is key, including occasional early start times and intentional engagement with both day and night shift teams. This is an exciting opportunity for a nursing leader ready to expand their impact beyond a single unit — gaining system‑level exposure, cross‑hospital collaboration, and career growth while helping shape the future of capacity management operations. Overview BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving residents in the greater St. Louis, southern Illinois and southeast Missouri regions. With more than 30,000 employees and 14 hospitals, BJC provides inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, and long‑term care services. BJC is the largest provider of charity care and community benefits in Missouri, contributing over $785.9 million annually to community health programs and services. Role Purpose Oversees the daily clinical operations for BJC’s Capacity Management Center. Upholds the importance of delivering standardized and reliable care for the clients in our community. Implements processes to ensure effective and efficient Capacity Management Center operations. Collaborates closely with the Program Manager to ensure adequate staffing to meet demands. Is flexible and responds to ever‑changing demands of healthcare, thinking forward and able to change course quickly as system needs arise. Responsibilities Partners with HSO house supervisors and those responsible for daily capacity management activities across the system to understand needs and assist with problem solving. Works with Program Manager to develop and implement recommendations for standardized processes/procedures. Monitors outcomes and adjusts as needed to meet the clinical and operational demands. Is customer centric and provides consultation with unit and HSO‑based leaders regarding Capacity Management issues as they arise. Directs the delivery of safe and appropriate care through evidence‑based practice, national benchmarks, monitoring of quality/safety measures/audits to achieve quality outcomes. Manages individuals including onboarding and hiring, training, workload management and performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet or support the overall operational goals of the department as established by department leadership. Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals. Supports and assists the growth of existing and new workforce management technologies and processes. Maintains comprehensive understanding of internal and industry standards, as well as the changing business environment. Minimum Qualifications BSN required 2+ years of Assistant Nurse Manager experience or 2+ years of leadership experience Bachelor’s Degree in Nursing 5‑10 years of nursing experience 2‑5 years of supervisory experience RN license Preferred Qualifications Master’s Degree in Nursing Benefits & Culture PTO starting Day 1 + parental leave Strong culture of recognition and well‑being (BJC Bravo, Thrive, Connections Groups) Benefits And Legal Statement Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date Disability insurance paid for by BJC Annual 4 % BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance Not all benefits apply to all jobs Equal Opportunity Employer #J-18808-Ljbffr BJC HealthCare