Customer Success Consultant

Job Description SummaryWho we areCastlight and Vera Whole Health have come together, combining the power of digital health navigation with advanced primary care to deliver a more connected, effective healthcare experience.Castlight serves as the front door to healthcare, helping members understand, navigate, and engage with their benefits through a personalized, data-driven platform. By guiding individuals to the right care at the right time, Castlight improves outcomes while helping employers better manage healthcare costs.Vera Whole Health complements this with high-quality, relationship-based primary care, delivering a more proactive and holistic approach to health. Through its advanced primary care model, Vera focuses on prevention, chronic condition management, and whole-person care—meeting members where they are and supporting them over time.Together, we provide a high-tech, high-touch model that connects digital navigation with in-person care, enabling better health outcomes, improved employee experience, and more sustainable healthcare costs for the organizations we serve.How will you make an impact & RequirementsWe are seeking a Customer Success Consultant to serve as a strategic partner to our clients, helping them maximize the value of Castlight’s solutions. This role is ideal for someone who brings a strong background in practice management and labor unions, and is passionate about improving healthcare outcomes and employee experience.As a Customer Success Consultant, you will own a portfolio of clients and be responsible for driving engagement, outcomes, and long-term partnership success. You will act as a trusted advisor, aligning our solutions to client priorities and delivering measurable impact.What You’ll DoClient Strategy & PartnershipServe as the primary point of contact for a portfolio of clients, building strong, trusted relationshipsLead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders (HR, Benefits, Finance)Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordinglyDrive Outcomes & ValueTranslate data into insights and actionable recommendationsDrive adoption of key programs (e.g., behavioral health, chronic condition management, care navigation)Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)Program Optimization & ExecutionGuide clients through program design, configuration, and optimizationProvide expertise on benefits administration, practice management workflows, and union-related considerationsIdentify and address gaps in performance, bringing forward proactive solutionsCross-Functional CollaborationPartner with internal teams (Product, Implementation, Sales) to advocate for client needsSupport renewals and expansion opportunities by clearly articulating value and impactContribute to best practices and scalable strategies across the Customer Success organizationWhat We’re Looking ForRequired Experience5+ years in Customer Success, Account Management, or ConsultingExperience working in or with:Practice management (health systems, clinics, or provider operations)Labor unions or unionized populationsStrong understanding of:Healthcare benefits and/or digital health solutionsEmployer-sponsored healthcare modelsPreferred QualificationsExperience supporting large, complex clients (enterprise or multi-stakeholder environments)Background working with benefits leaders, HR teams, or health plansFamiliarity with collective bargaining environments and union dynamicsBased in or near the Seattle areaCompensation Range:$81,492.00to$122,238.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs. #J-18808-Ljbffr