At Chase, we are passionate about creating memorable experiences for our clients
and employees, making them feel welcomed, valued, and understood. We build
lasting relationships by doing the right thing, exceeding expectations, and
embracing diversity and inclusion.
As an Associate Relationship Banker in a Chase Branch, you will represent our
brand and culture with the utmost hospitality, using the latest banking
solutions and cutting-edge financial technology combined with friendly and
attentive service. You will welcome and assist clients that walk into our
branches using your financial knowledge to offer thoughtful solutions to help
address their financial needs and make their lives easier, contributing to the
success of the branch.
Job responsibilities
* Put clients first and exceed their expectations - deliver attentive and
friendly service, creating a welcoming environment.
* Engage in clear, polite, consultative communication to understand and help
clients, building trust – ask questions and listen to understand, anticipate
their needs.
* Educate and connect clients to technology solutions such as leveraging the
Chase Mobile App, Chase.com, and ATMs to help them with their banking needs
whenever, wherever, and however they want.
* Meet with branch assigned clients, both in person and over the phone, to
build lasting relationships, understand financial needs, and tailor product
and service recommendations.
* Learn products, services, and procedures quickly and accurately to
effectively consult with clients about banking solutions, as well as
collaborate with and connect them to our team of experts to help with
specialized financial needs.
* Perform branch operations, which may include managing cash devices such as
the cash vault, ATM, or others while adhering to all bank policies and
procedures.
Required qualifications, capabilities, and skills
* 1+ year of sales experience in Retail Banking, Financial Services, or other
related industries with proven success in establishing new clients, deepening
relationships, and delivering results.
* Ability to create memorable experiences for our clients – elevate the client
experience.
* Excellent communication skills, both in person and over the phone, with
proven ability to tailor features and benefits of products and services to
clients with differing needs.
* Ability to quickly and effectively resolve client issues with attention to
detail – providing consistent client experience.
* Operate within established risk parameters/tolerances and meet
internal/external risk and compliance obligations, including completion of
required training.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours including weekends and some evenings.
Preferred qualifications, capabilities, and skills
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory
requirements.
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification
requirements for Loan Originators. As such, an employment offer for this
position is contingent on JPMC's review of your criminal conviction history,
credit report, information available through NMLS, and any other information
relevant to a determination by JPMC that you demonstrate financial
responsibility, good character, and general fitness for the position. Note that
any felony conviction within the last seven years will disqualify you from
consideration for this position. Your continued employment in this position
would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan
Originator requirements.
In addition, this position requires National Mortgage Licensing System and
Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active
employment with JPMorganChase, you will be required to either register on NMLS,
or to update your existing registration as necessary to grant access to and
reflect your employment with JPMorganChase. Your continued employment in this
position with JPMorganChase is contingent upon compliance with the SAFE Act,
including successful registration immediately after your start date, and timely
completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes
or through NMLS notifications may impact your employment with the firm. Any of
the completed information you provide during the Chase on-line application
process may be transferred, on your behalf, to NMLS by JPMorganChase. Please
carefully review the information you provide to Chase for accuracy and
consistency and with any current NMLS record, if applicable, before submitting.
Further information about NMLS and registration requirements of registration can
be found at:
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Chase is a leading financial services firm, helping nearly half of America’s
households and small businesses achieve their financial goals through a broad
range of financial products. Our mission is to create engaged, lifelong
relationships and put our customers at the heart of everything we do. We also
help small businesses, nonprofits and cities grow, delivering solutions to solve
all their financial needs.
We offer a competitive total rewards package including base salary determined
based on the role, experience, skill set and location. Those in eligible roles
may receive commission-based pay and/or discretionary incentive compensation,
paid in the form of cash and/or forfeitable equity, awarded in recognition of
individual achievements and contributions. We also offer a range of benefits
and programs to meet employee needs, based on eligibility. These benefits
include comprehensive health care coverage, on-site health and wellness centers,
a retirement savings plan, backup childcare, tuition reimbursement, mental
health support, financial coaching and more. Additional details about total
compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring
to our global workforce are directly linked to our success. We are an equal
opportunity employer and place a high value on diversity and inclusion at our
company. We do not discriminate on the basis of any protected attribute,
including race, religion, color, national origin, gender, sexual orientation,
gender identity, gender expression, age, marital or veteran status, pregnancy or
disability, or any other basis protected under applicable law. We also make
reasonable accommodations for applicants’ and employees’ religious practices and
beliefs, as well as mental health or physical disability needs. Visit our FAQs
[ for more information about
requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a
range of financial services, including personal banking, credit cards,
mortgages, auto financing, investment advice, small business loans and payment
processing. We’re proud to lead the U.S. in credit card sales and deposit growth
and have the most-used digital solutions – all while ranking first in customer
satisfaction.
