Sr. Program Manager, Professional Services

Job Description

The Senior Program Manager plays a strategic leadership role within the Professional Services organization, responsible for the successful delivery of complex enterprise SaaS implementations and transformative adoption of the Icertis platform and Vera AI applications.


This position is ideal for an experienced program leader who combines enterprise consulting expertise, strategic stakeholder management, and deep-domain knowledge of Contract Lifecycle Management (CLM), Source-to-Pay (S2P), and Order-to-Cash (O2C) business streams.


You'll lead multiple concurrent enterprise programs for global customers-driving governance, delivery excellence, executive engagement, and value realization across the contracting ecosystem.

Responsibilities

What You'll Do:

Program Strategy & Delivery Leadership

• Lead the end-to-end delivery of Icertis platform and Vera AI implementations for enterprise clients across industries and geographies.

• Define program vision, success criteria, delivery models, and multi-phase roadmaps aligned to customer transformation objectives.

• Oversee project planning, estimation, risk management, release management, and client acceptance for complex, multi-country deployments.

• Manage program budgets, KPIs, and performance metrics ensuring profitability and customer satisfaction.

Client Engagement & Stakeholder Management

• Act as the senior point of contact for client executives, sponsors, program and project managers (PMO, Legal, Procurement, IT, Finance, and Sales organizations).

• Facilitate daily, weekly, steering committee meetings, executive reviews, and cross-functional discussions internally and with clients to align business goals with delivery execution.

• Cultivate trusted relationships across customer leadership teams and Icertis internal stakeholders.

AI and SaaS Transformation Guidance

• Champion adoption of Icertis Vera features and GenAI capabilities (e.g., contract analysis, clause suggestion, summarization, and workflow intelligence).

• Guide customers in identifying realistic GenAI use cases and managing change across enterprise SaaS ecosystems.

• Collaborate with Product and Engineering teams to provide structured field feedback and influence product evolution.

Cross-functional Leadership

• Partner closely with Solution Architects, Business Analysts, and Technical Configuration Teams across global delivery models (onsite and offshore).

• Drive alignment across hybrid teams and ensure milestones, dependencies, and deliverables are met with transparency and accountability.

• Mentor and coach Engagement Leads, Project Managers, and Business Analysts to strengthen program delivery excellence.

Governance and Communication

• Create and maintain project, program dashboards, status reports, and executive summaries for senior internal and customer stakeholders.

• Implement governance processes consistent with Professional Services best practices, enabling consistent delivery quality and risk mitigation.

• Represent Icertis in strategic delivery forums, program audits, and post-implementation reviews.

Qualifications

What You'll Bring

Education

• Bachelor's degree in Business, Computer Science, Information Systems, or related discipline.

• MBA, PMP, PgMP, or Agile certification preferred.

Experience

• 15+ years of professional experience, including at least 6-8 years managing complex enterprise SaaS or technology transformation programs.

• Proven success leading CLM, Procurement, or Quote-to-Cash (O2C/S2P) implementations integrating with major ERP or CRM platforms (SAP, Salesforce, Oracle, Dynamics).

• Experience working with global teams and managing multi-million-dollar delivery programs across multiple clients or regions.

• Familiarity with AI-powered SaaS solutions, including defining GenAI use cases and adoption plans within enterprise settings.

• Strong understanding of contract lifecycle management processes and alignment across Legal, Procurement, and Commercial functions.

Skills

• Advanced program management, governance, and enterprise stakeholder engagement capabilities.

• Exceptional communication and executive presentation skills with ability to engage and influence C-level audiences.

• Excellent business acumen, problem-solving skills, and decision-making under complex delivery conditions.

• Proficiency with modern project tools and frameworks (Smartsheet, Jira, Power BI, MSA, Agile/Hybrid models).

• Strong organizational and multitasking abilities, with demonstrated success handling multiple concurrent engagements.

Where You'll Work & Travel

• Location: United States (remote or office-based per company policy).

• Travel: Up to 30% domestic travel for key customer workshops, reviews, and go-live activities.

The Team

• You'll be part of the Professional Services / Consulting organization, collaborating with Engagement Leads, Solution Architects, Business Analysts, Product, and Engineering teams to deliver seamless Icertis and Vera AI implementations-on time, within budget, and with measurable business impact.

Salary Range:

Min $140k - Max $190k USD per year base salary + bonus incentives


Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary, an annual bonus and an equity component are included in the compensation package.

Our Commitments: Icertis is committed to:

• Icertians (employees) and their family's physical, mental and financial health and wellbeing
• Turbocharging Icertians careers
• Making a social and environmental impact in our communities
• Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and suppliers
• Generous holidays including the 4th of July week off - paid
• Free professional and leadership coaching
• Annual personal development allowance

What We Offer

• Robust medical (physical & mental vision and dental benefits
• Employee assistance program (EAP)
• Equity (RSUs) and shared ownership in the company
• Generous 401K match
• Flexible work environment
• Paid maternity and paternity leave
• Generous holiday and PTO program
• CaaS (coaching as a service)
• Annual personal development allowance
• 7 Days for Humanity - 7 paid volunteer days annually
• Global and regional DEIB steering committees, employee resource groups (ERGs)
• Global DEIB training programs and guest speakers throughout the year

About Us

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About the Team

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values-Fairness, Openness, Respect, Teamwork and Execution-which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to View email address on click.appcast.io or get in touch with your recruiter.