Registration Clerk (PRN)

Job Description

Job Description

Delta Health Center, Inc.

702 Martin Luther King Road • Mound Bayou, Mississippi 38762 • View phone number on ziprecruiter.com • Fax View phone number on ziprecruiter.com

“A Healthier Delta, A Healthier Mississippi”

Since 1965

Job Description

Job Title:              Registration Clerk (PRN)

Department:        Patient Registration / Front Desk

Reports To:          Patient Access Manager / Registration Supervisor

FLSA Status:       Non-Exempt

Employment Type:            PRN (As-Needed) — No Guaranteed Hours

SUMMARY

Provides front-office and patient registration support on an as-needed (PRN) basis, covering peak volumes, staff absences, and special coverage needs. Responsible for greeting patients, verifying demographic and insurance information, scheduling appointments, and processing registration paperwork with accuracy, courtesy, and confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

Greets patients and visitors in a courteous, professional manner upon arrival.

Verifies and updates patient demographic, insurance, and eligibility information at each visit.

Collects co-pays, self-pay fees, and outstanding balances; issues receipts and balances cash drawer as assigned.

Schedules, reschedules, and confirms patient appointments across applicable departments.

Scans, files, and maintains patient identification, insurance cards, and registration documents in the EHR.

Answers multi-line telephone system, routes calls appropriately, and takes accurate messages.

Verifies insurance eligibility and benefits via phone or online payer portals.

Assists with patient check-in and check-out processes, minimizing wait times.

Maintains strict confidentiality of patient information in accordance with HIPAA regulations.

Maintains a clean, organized, and welcoming reception and waiting area.

Communicates with clinical staff regarding patient arrivals, delays, or special needs.

Performs other clerical and administrative duties as assigned.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities associated with this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required.

One (1) year of experience in medical office registration, customer service, or a related front-office role preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as insurance cards, safety rules, and simple instructions. Ability to write routine correspondence and registration notes. Ability to communicate effectively and courteously with patients, staff, and providers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure. Ability to accurately collect payments, make change, and balance a cash drawer.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to handle multiple tasks and interruptions in a fast-paced front-office environment.

CERTIFICATES, LICENSES, REGISTRATIONS

No certification required for this position.

PHYSICAL DEMANDS

The employee is regularly required to sit, talk, and hear, and frequently required to use hands to operate a computer and telephone. The employee is occasionally required to stand and walk. Specific vision abilities required include close vision and the ability to adjust focus.

WORK ENVIRONMENT

Typical clinical office/front-desk environment. The noise level in the work environment is usually moderate. As a PRN position, the work schedule varies based on department need and may include evenings, weekends, or short-notice coverage.

I acknowledge that I have read and fully understand the above job description and agree to abide by its content. I understand that failure to satisfactorily perform the assigned duties may result in disciplinary action and/or termination.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required.

One (1) year of experience in medical office registration, customer service, or a related front-office role preferred.

Benefits:

• 401(k) matching (3.5%) 
  
• Dental insurance
  
• Employee discount
  
• Health insurance
  
• Life insurance
  
• Paid time off
  
• Vision insurance