Dock Master | CASA NEOS

Job Description

Job Description

WHO ARE WE?

Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences.

POSITION SUMMARY 

The ideal candidate for the Dock Master role will greet customers arriving from yachts, boats or assist those who need help with catering or food and beverage items. Often the Dock Master is the first person our customers will interact with when arriving by vessel. This individual is a strong and responsible leader who is responsible for the overall operation of the docks. The Dock Master role reports to the General Manager. 

RESPONSIBILITIES 

• Welcome and acknowledge all guests according to RDG standards. 

• Displays a positive attitude, the ability to communicate proficiently, and the ability to relate to customers in a luxury/upscale setting. 

• Anticipate and address guests’ service needs. 

• Manage the dock check-in and check-out process using a handheld tablet. 

• Notify the concierge team of a guest/VIP arrival. 

• Clean and maintain vessels that are parked for an extended period. 

• Prepare daily reservations, fuel logs and weather reports. 

• Familiarize yourself with local water conditions. 

• Routinely operates motor and water vehicles and other mechanical equipment. 

• Sets and provides the highest level of guest service and expedites all requests. 

• Schedules and manages all dockhands among other related duties such as securing boats. 

• Performs daily inspections of the docks, works with a garage to schedules minor repairs and assists with general cleaning. 

• Always demonstrates safe work habits, including the proper care and use of tools, equipment, vehicles, hazardous materials, and observes all established health and safety regulations. 

• Provides the safe disposal of all waste material. 

• Upholds general security measures and supports marina and facility service teams in their security related efforts while reporting disturbances in the dock area. 

• Assist servers and runners with any catering or food and beverage needs. 

 

REQUIREMENTS AND QUALIFICATIONS 

• At least 18 years of age. 

• Valid boater & driver’s license and good driving record with DMV. 

• Previous experience as a Dock Master in a high-volume marina catering to luxury/upscale guests. 

• Excellent swimmer (Lifeguard certification is desirable) 

• Minimum of a high school degree completed. 

• Strong customer service skills. 

• Ability to maintain a calm, positive attitude during periods of high boating activity. 

• A broad knowledge of marina operations, boat lifting, boat handling and towing, and maintenance. 

• Proven skills or the willingness to be trained in marine operations and adverse water conditions. 

• Ability to thrive in a fast-paced work environment. 

• Must have high standards, high level of accuracy, and a keen eye for detail. 

• Understanding of common marine operations contracts, terms, and conditions. 

• Superior verbal and written communications skills (Bilingual is a plus in Spanish and French) 

• Must operate with a high degree of confidentiality and trust. 

• Ability to work a flexible schedule inclusive of am, pm, weekends and holidays. 

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

• Ability to work in extreme heat and sun conditions. 

• Often working in and around boat fumes and gas. 

• Ability to be agile and work in tight spots. 

• Must be able to tie rope to dock. 

• Ability to lift 50 pounds. 

 

The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job. They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.