Counter Trainee

Job Description

Job Description

Description:

Imagine not only being able to learn but then use your expertise to help our customers succeed and stay safely on the road! NAPA's Automotive Counter Sales Trainee role is the ideal position for energetic people who have a passion for automotive parts, believe in taking care of the customer, and want to learn. As a Automotive Counter Sales Trainee, you will learn to deliver exceptional NAPA Know How service to our Wholesale customers and help Retail Customers with their auto parts questions, do-it-yourself projects and auto parts needs. Why NAPA? NAPA delivers quality experience not only to our customers but to our employees, in the form of career growth opportunities, great benefits including 401(k), and a parts discount! What we need from you: Customer focus and high energy in our fast-paced stores Ability to operate a cash register and navigating computer and paper catalog systems Passion for delivering customer care in a strong team environment.

What you will be doing:

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members answer questions for customers
• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
• Bring customer focus and high energy to our fast-paced stores
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system
• Leaning all functions of NAPA store operations
• Maintaining store cleanliness and standards
• Delivering parts to learn procedures and processes
• Other duties as assigned

NAPA's ideal Automotive Counter Sales Trainee will have strong Know How and experience of all things automotive, and will bring a passion for delivering customer care to the job every day. Requirements include:

• Excellent verbal and written communication skills.
• Motivated to train and learn. Ability to thrive and have fun in a busy, fastpaced retail environment.
• Minimum 18 years of age. Valid driver license AND/OR reliable transportation.
• Prior experience in the retail industry, preferably an automotive parts department, dealership, jobber or retail establishment.
• High school diploma or GED. Able to work retail hours including weekends and holidays.
• Able to process cash, checks, and credit card transactions.
• Capable of lifting and moving items of up to 45 pounds.