SHIFT LEAD

Dairy Queen Shift Leader / Shift ManagerPay: $15.00 – $17.00 per hour, based on experienceJob Type: Full-Time or Part-TimeExperience: Quick-Service Restaurant / Fast-Food Experience PreferredLocation: 14180 W Colonial Dr, Winter Garden FL 34787Ready to Lead a Shift?We are looking for a dependable, energetic, and hands-on Shift Leader / Shift Manager who can lead a team, deliver excellent customer service, and keep the restaurant running smoothly during busy shifts. This position is ideal for someone with fast-food, quick-service restaurant (QSR), retail, or hospitality experience who is ready to take on more responsibility and grow into restaurant management.As a Shift Leader, you won't just supervise — you'll lead from the front. You'll coach employees, manage speed of service, maintain food quality and cleanliness, solve problems, and make sure every customer has a great experience.What You'll DoLead and supervise team members during assigned shiftsDeliver fast, friendly, and accurate customer serviceKeep the team organized and positioned for successful shiftsMonitor speed of service and eliminate bottlenecksCoach, train, motivate, and support team membersHold employees accountable to restaurant standardsMaintain excellent food quality and presentationFollow proper food safety, sanitation, and temperature-control proceduresMaintain a clean dining room, kitchen, drive-thru, and back of houseMonitor product rotation, portioning, and wasteHandle customer concerns professionally and resolve problems quicklyComplete opening and closing responsibilitiesAssist with cash handling, stocking, inventory, and daily restaurant operationsSupport the General Manager and Assistant Managers with team developmentLead by example and create a positive, productive work environmentWhat We're Looking For6+ months of high-volume fast-food or QSR experience preferredPrevious Shift Leader, Team Leader, Supervisor, or Management experience preferredStrong leadership and communication skillsExcellent customer-service mindsetAbility to lead in a fast-paced, high-volume environmentStrong sense of urgencyDependable and punctualOrganized and detail-orientedAbility to coach employees and hold the team accountableAbility to stay calm and make decisions during busy periodsBasic knowledge of food safety and proper food handlingAbility to obtain ServSafe® certification if requiredProfessional appearance and good personal hygieneAbility to stand and move throughout the shiftAbility to lift up to 50 lbs.Flexible availability, including nights, weekends, and holidays as neededWhat Makes a Great Shift Leader Here?Our strongest leaders understand that successful restaurant operations come down to the fundamentals: Great Customer Service • Fast & Accurate Service • Clean Restaurant • High-Quality Food • Food Safety • Waste Control • Teamwork • AccountabilityWe want leaders who take ownership of their shift. If something is wrong, you don't walk past it — you fix it. If the team needs help, you jump in. If service slows down, you identify the problem and get the team moving.Grow With UsWe believe in developing strong leaders from within. Team members who demonstrate leadership, reliability, accountability, and strong operational performance will have opportunities to advance into higher-level restaurant management positions.Pay range: $15.00 – $17.00 per hour, based on experience and qualifications.If you're ready to lead, take ownership, and grow your restaurant management career, apply today to join our Dairy Queen team.You are applying for a job with an independently owned and operated franchisee of the Dairy Queen® system, not American Dairy Queen Corporation or International Dairy Queen, Inc. If hired, the franchisee will be your employer and will make all hiring, wage, scheduling, and other employment-related decisions.