Clinical Support Specialist

Job Description

Job Description

iM3 has become a leader in veterinary dental products, known for innovation, industry firsts, and education. With locations in Sydney, Vancouver, and Co Meath, iM3 supplies affordable, high-quality dental equipment worldwide. We design, develop, and manufacture advanced veterinary dental machines, instruments, X-rays, and consumables, with a strong focus on continuing education. iM3 offers expert after-sales support, and our specialized team ensures reliable advice. Trusted by leading dental specialists globally, iM3 products are highly recommended worldwide.

COMPENSATION & POSITION DETAILS

Starting Pay

$75,000–$90,000/year

Travel

At least 50% of the time, field-based

Benefits

Medical, vision, and dental coverage • 401(k) with up to 3% match after 12 months (age 21+) • 2 weeks paid vacation at 90 days • Sick leave • 9 holidays + 1 floating holiday

POSITION SUMMARY

Our Clinical Sales Specialist supports iM3's U.S. commercial operations, working closely with distributor partners and veterinary clinics to advance product education, clinical adoption, and market development within the veterinary dental channel. The position serves as a clinical resource to distributor representatives, veterinary teams, and internal stakeholders. This is a field-based role requiring regular travel and direct engagement with veterinary practices and channel partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Distributor & Support

• Partner with distributor representatives to strengthen relationships and expand product presence.
• Conduct joint calls and field support activities.
• Provide structured training and product training.

Clinical Account Support

• Support key veterinary accounts to increase product utilization.
• Provide case support and procedural guidance where appropriate.
• Deliver educational presentations to veterinarians and technicians.

Commercial & Field Collaboration

• Share field insights and customer feedback with sales and marketing teams.
• Represent iM3 at trade shows, conferences, and industry events.
• Support marketing initiatives through clinical expertise.

EDUCATION AND EXPERIENCE

• Bachelor’s degree preferred, or equivalent experience.
• 3–5 years of veterinary dentistry, animal health, or related clinical experience.
• Veterinary Technician Specialist (VTS – Dentistry) preferred.
• Demonstrated experience presenting in clinical environments.
• Ability to travel at least 50% of the time.

SKILLS AND COMPETENCIES

• Strong knowledge of veterinary dental procedures and workflow.
• Ability to translate clinical features into practical value.
• Experience supporting distributor or channel-based sales models.
• Organized, self-directed, and comfortable in field-based environments.
• Professional communication and presentation skills.

COMPETENCIES

• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to a positive team spirit; supports everyone’s efforts to succeed.
• Professionalism – Approaches others tactfully; reacts well under pressure; treats others with respect regardless of status or position; accepts responsibility for own actions; follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works efficiently.
• Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports unsafe conditions; uses equipment and materials properly.
• Adaptability – Adapts to changes in the work environment; manages competing demands; adjusts approach to fit the situation; handles frequent changes, delays, or unexpected events.
• Attendance/Punctuality – Consistent and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Occasionally required to stand, walk, climb, balance, bend, stoop, kneel, or crawl.
• Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually required to use visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally required to lift, push, or carry items up to 50 pounds.