Patient Care Coordinator

Patient Care Coordinator

Trusted Results Therapy Group (TRTG) is a growing mental health practice dedicated to delivering compassionate, evidence-based care to individuals and families. We provide therapeutic services to children, adolescents, adults, couples, and families across South Carolina, with a focus on quality care, collaboration, clinical growth, and an exceptional client experience.

The Patient Care Coordinator manages the administrative intake journey for patients from initial paperwork through their first appointment and beyond, ensuring documentation is complete, and internal referrals and new appointments are scheduled or rescheduled as needed. This role serves as the primary liaison between internal referring providers, patients, and the clinical team throughout the intake process, managing a rolling queue across all active patients simultaneously.

Intake Paperwork

• Follow up on outstanding intake forms and confirm all documents are complete 48 hours before every appointment
• Enter intake into Notenetic EHR

Scheduling & Rescheduling

• Reschedule initial appointments that were cancelled or no-showed
• Schedule internal referrals
• Once Psychological Testing paperwork has been obtained, schedule an appointment

Follow-Up & Discharge

• Manage a 3-attempt follow-up queue for all pipelines
• Discharge patients after 3 failed contact attempts

Pre-Appointment Verification & Handoff

• Obtain prior authorization (PA) / referral when required for insurance company payment
• Notify the referral coordinator team once obtained and documentation uploaded into Atlas

Required Qualifications

• 1+ year of experience in a healthcare administrative or patient services role
• Strong organizational skills — managing large, rolling task queues
• Excellent written and verbal patient communication
• Proficiency with electronic health record platforms and document management
• HIPAA knowledge and compliance awareness

Preferred Qualifications

• Experience in a behavioral health or mental health practice setting
• Familiarity with intake processes across multiple service types
• Experience with prior authorization and follow-up workflows