Collections Specialist I

Job TitleMust live within commutable distance of Moon Township, PA 15108Objective: Work with members to recover money owed to Clearview on delinquent loans, credit cards, and share accounts. Responsible for monitoring and maintaining assigned delinquency queues. All member contact must remain professional and adhere to collection policy and procedures, maintaining member privacy.Working Hours: Mon/Thur 10:30 am-7pm Tue/Wed/Fri 8:30am-5pm One Saturday per month 8:30am-2pm as staffing permitsMinimum Qualifications:High school diploma or equivalent required1-3 years of similar or transferable experience requiredExceptional problem-solving skills and strong desire to provide effective solutionsAbility to read and interpret credit bureau reportsWork in team environment to ensure that the department goals are metAbility to navigate multiple computer programs simultaneouslyAbility to negotiate and overcome objectionsProficient in computer skills including Word, Windows and ExcelDemonstrates general knowledge of or willingness to learn how AI tools are being used in a responsible way to improve results, adapt workflows, and support a culture of innovationExcellent organization and communication skillsAbility to work independently and accurately with detailed informationEssential Duties And Responsibilities:Perform all collection efforts such as telephone contact, email contact, and written correspondence and maintain detailed notes in TemenosIdentify the reason for delinquency by contact with memberAttempt to cure delinquency by assisting members with payment arrangementsProcess electronic loan payments by initiating ACH transactions from outside accounts or debit cardsRespond to all email, text messages, and voicemails in a timely mannerPossess knowledge of the Credit Union's products and servicesDocument all conversations and actions accuratelyBuild relationships with members through cross selling when appropriateMaintain a working knowledge regarding locating delinquent members, utilizing tools such as credit reports, internet, and image system in analyzing/researching informationProvide members who are financially distressed with the numerous financial relief options, such as Green Path Counseling, interest-only payments, re-ages, loan workouts and extensions.Remain aware of and adhere to Clearview FCU policies and procedures, and regulations pertaining to the Bank Secrecy Act (BSA) and Fair Credit ReportingLearn and maintain a thorough knowledge of lending policies, guidelines, and bankruptcy lawsEnsure all collection efforts are following both Clearview policies, as well as federal regulationsMaintain daily call volumes assigned by managementAssist Member Resolutions to surpass the Board of Directors' annual critical measuresAttending training sessions, webinars, and seminars when requiredAdhere to all organizational policies related to information security, privacy, fraud prevention, and regulatory compliance, including completion of required training and protection of confidential informationAccept and expect regular changeAbility to work occasional evenings and weekend shiftsPerform other duties as assigned by managementAlways project the following relationship service core values to Clearview's members, co-workers, and vendors: Friendly, Adaptable, Caring, Trustworthy, and SecureSupport Clearview's Commitment to fostering a workplace where every individual feels welcomed, valued, and supported. Embrace and celebrate the unique differences of others, treat all people with fairness and respect, and contribute to an inclusive experience where everyone is encouraged to grow and pursue opportunities that lead to a better life. Understand and champion the belief that a diverse and inclusive workplace is essential to Clearview's vision and successClearview is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity and/or expression, age, disability, genetic information, familial status, military status, or any other characteristic protected by applicable federal, state, or local law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination. We provide reasonable accommodations as required by law