Field Service Technician

Field Service TechnicianThe Field Service Technician specializes in Microgrids and plays a crucial role in the assembly, installation, integration, commissioning, maintenance, and troubleshooting of microgrid systems. BoxPower is seeking a candidate who will be responsible for ensuring the optimal performance and reliability of microgrid installations, contributing to the advancement of clean and efficient energy solutions.Installation and CommissioningExecute the installation and commissioning of microgrid components, including DERs, solar panels, energy storage systems, generators, balance of plant, and control hardware.Ensure compliance with industry standards, safety regulations, and project specifications during installation processes.Install, configure, and troubleshoot system communication networksInstall, configure, and test control systems including fire detection, security, automation, and system operationsProgram and test major and minor equipment, including breakers, Inverters, Charge Controllers, generators and transfer switches, protective relays and metering, plcs, RTAC, industrial computers, etc.Perform quality assurance on the product, documenting and implementing changes and workmanshipConfigure, test, and troubleshoot data reporting and SCADA system functionalitySystem MaintenanceConduct routine maintenance and performance checks on microgrid systems to identify and address any potential issues.Perform diagnostic tests to optimize system performance and efficiency.Collaborate with engineering teams to implement changes to improve long term performance and reliabilityTroubleshootingRespond promptly to service calls and troubleshoot issues related to microgrid systems.Analyze system logs and use diagnostic tools to identify and resolve technical problems efficiently.Provide on-site support to resolve complex technical challenges.Provide scheduled on call support as neededTroubleshoot control systems and ensure all devices, alarms, and equipment are functioning as expectedPerform high-level field service workPerform duties 24/7 as needed during on call shiftsCustomer SupportInteract with clients and end-users to address concerns, provide training, and ensure customer satisfaction.Communicate effectively with customers to explain technical concepts and solutions in a clear and understandable manner.DocumentationMaintain detailed and accurate records of all service activities, including installation, maintenance, and repairs.Generate service reports and documentation for internal and external stakeholders.Record and document pre-commissioning and Factory Assurance Testing checklistsRecord and document post-commissioning and Site Acceptance Testing checklistsCollaborationCollaborate with cross-functional teams, including engineering, project management, and sales, to enhance overall system performance and customer experience.Provide feedback to the development team based on real-world experiences in the field.Work efficiently with different tradesSupport with Shop builds, including but not limited to wiring, assembly and quality control as neededSkills and QualificationsProven experience in the installation, maintenance, and troubleshooting of microgrid/BESS/Generator/Solar or related systems.Knowledge of electrical systems, power conversion electronicsUnderstanding of electrical safety and codesUnderstanding of control systemsAdvanced understanding of communication protocols such as Modbus, TCP/IP, CAN, etcAdvanced understanding of computer systems, networking, and hardwareStrong proficiency in Microsoft Windows, understanding of file systems and peripheralsFamiliarity with renewable energy technologies, including solar PV, and energy storage.Strong analytical and problem-solving skills.Strong attention to detail and situational awarenessNatural curiosity and willingness to learnExcellent communication and interpersonal skills.Ability to work independently and in a team-oriented environment.Willingness to travel to various project sites as needed, sometimes for long durationsWorking well under pressure during time-sensitive scenariosCertifications (desired):Relevant safety certifications (OSHA 10/30, NFPA 70E, First Aid, etc.).