Client Service Associate

Client Service Associate

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

A Client Service Associate (CSA) plays a critical role in supporting financial advisors by delivering exceptional client service, managing administrative tasks, and ensuring operational efficiency. CSA's also support financial advisors and team by preparing reports, scheduling client meetings, opening and processing new accounts, handling client service requests, fielding client phone calls and questions, and completing other projects and duties as assigned. This position is ideal for a detail-oriented, client-focused professional who thrives in a fast-paced financial services environment.

As a Client Service Associate, you will:

• Client Relationship Management:
• Serve as the primary point of contact for clients regarding account inquiries, service requests, account maintenance and administrative needs.
• Maintain and update client records in Salesforce
• Schedule and confirm client meetings, prepare meeting materials, and follow up on action items.
• Maintain information in the CRM system including entering meeting notes and performing account maintenance tasks.

• Operational Support:
• Process account openings, transfers, and maintenance requests.
• Assist with money movements, including wires, ACH transfers, journals, and check requests.
• Ensure compliance with firm policies and regulatory requirements.

• Advisor Support:
• Prepare reports, presentations, and documentation to support client reviews and financial planning.
• Coordinate with internal departments (e.g., compliance, operations, trading) to resolve issues.
• Monitor and track client service activities to ensure timely completion.
• Interface with the custodian to open new accounts, update account information, fill out necessary forms and perform routine tasks such as updating mailing or other instructions.

• Administrative Duties:
• Manage advisor(s) calendars and schedule meetings.
• Handle incoming calls, emails, and correspondence professionally and promptly.
• Process and submit paperwork, checks, and securities in a timely manner, following to completion.

• General:
• Attend department meetings and stay current on knowledge of Wealth Management policies, procedures, products, etc. in an ever-changing regulatory environment.
• Maintain internal client file integrity.
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
• Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.

Qualifications:

• High School diploma or equivalent experience. Administrative professional associate's degree or bachelor's degree in finance, Business Administration, or related field preferred.
• 1-3 years of administrative experience.
• Experience in the investment industry is preferred.
• Proficiency with Microsoft Office Suite and CRM platform (Salesforce).
• Effective verbal and written communication skills and strong interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multi-task and prioritize work effectively.
• Strong attention to detail.
• Ability to handle confidential information with discretion.
• Self-motivated and resourceful.
• Ability to effectively promote Nicolet as an employer of choice.
• Basic knowledge of banking positions.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position. Equal Opportunity Employer/Veterans/Disabled