Service Technician

Job Description

Job Description

Description:

JOB PURPOSE or JOB SUMMARY:

Service, repair, recondition and assemble Customer and Company materials, new or used. Maintain and operate shop equipment and tools, performing quality work, as quickly and profitably as possible. Sell FSCs parts, labor and whole goods service 100% of the time.

Contributes to a positive working culture, builds strong relationships, and lives out the values of integrity, collaboration, and accountability.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Recondition, repair, assemble and service repairs as assigned by the Service Manager.
• Diagnose problems and determine what repairs are needed.
• Perform any inspections as required.
• Repair, service or assemble.
• Keep accurate, easy-to-read records of work performed.
• Maintain a clean work area.
• Maintain safe work habits.
• Check and report any shortages and malfunctions to the Service Manager.
• Maintain and care for all shop tools, machines, and equipment.
• Complete disassembly and inspection, as quickly as possible, so parts may be ordered early, and work can be scheduled promptly.
• Notify Service Manager when parts need to be expedited.
• Suggest any additional repairs needed to Service Manager and/or customer.
• Make a point to thank every customer. Communication with the customer is a key element of good relations.
• Dress like a professional every day.
• Periodically review product bulletins, catalogs, and parts books.
• Attend Company functions and meetings, visiting with the customers.
• Help maintain cleanliness, neatness and safety of building and lot.
• Do not assume any liability or place any blame on the company, manufacturers or other technicians.
• Stay current with technical changes.
• Give special attention to repeat repairs or comebacks to correct problems and avoid future shop comebacks and unnecessary expenses.
• Help control expenses and produce as much quality work as possible.
• Do not abuse coffee breaks, sick leave, etc.
• Treat the customers and co-workers in a friendly, courteous manner. Always represent FSC as a professional Service Technician.
• Supply own hand tools in a neat and professional chest.
• Avoid allowing personal affairs to interfere with daily professional activities.
• Occasionally cross train to cover absences for other departments’ personnel.
• Perform other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

COMPETENCIES:

• Strong organizational skills
• Strong multi-tasking ability
• Mechanical aptitude
• Prelude knowledge
• Ability to be creative.

PHYSICAL AND MENTAL DEMANDS:

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

• High school diploma or GED
• Must be 18 years of age.
• Previous fluid power or mechanical experience preferred