Shift Lead | Studio City New Los Angeles, CA

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation, built on a matcha forward menu done obsessively right, a design aesthetic people stop to photograph, and a high-volume format that never cuts corners on quality or hospitality.What began as a handful of carts in NYC is now 100+ locations with a cult following across New York, DC, Boston, and London, and we're just getting started.We're building the team that will define Blank Street in LA. If you want to be part of something people are genuinely obsessed with, keep reading. Add a Spark to the Ordinary… Shift Leads at Blank Street don't just run shifts, they set the standard. You're the heartbeat of the store: keeping the floor moving, holding the bar high, and making sure the team shows up as the best version of themselves every single shift. The details are the whole point — the drink that's made exactly right, the customer who leaves happier than they came in, the shift that runs like clockwork. We’re opening in LA for the first time, and the Shift Lead role carries real weight. We expect our Shift Leads to care deeply equally for our customers and their team. We celebrate wins together, whether it’s beautiful latte art or a meaningful customer interaction. Shift Leads set the tone, building pride, energy, and a strong sense of camaraderie across the team. You're not inheriting a culture, you're building it. How this team operates, how this store feels, and how Blank Street lands in a brand new city starts with you. Who We're Looking For A strong people leader — you coach in the moment, give clear direction, bring out the best in people, and love being a part of their growth Friendly and passionate about hospitality — you’re always leading by example to make a customer’s day Detail obsessed —you hold a high bar for product quality, cleanliness, and organization, and ensure standards are met consistently across your team Operationally minded — you act with intent, purpose, and ownership to keep shifts running smoothly, efficiently, and on rhythm Adaptable and solutions-oriented — you stay calm under pressure and flex as things change in a fast-paced environment Passionate about coffee and/or matcha — you lead by example and share that enthusiasm with your team Inclusive team builder — you foster a positive, respectful environment and know how to bring different personalities together What You'll Own Lead the shift with clarity and confidence directing, coaching, and supporting the team while owning the floor Train new team members alongside your General Manager and the Training Team Continue to train others as we evolve to ensure we are achieving our standards across product quality, safety, and hospitality Delight our customers with consistent, welcoming and engaging hospitality, taking the opportunity to turn every customer into a regular Step in to handle customer or team issues in a calm, positive, and solutions-oriented way Maintain a clean and organized environment upholding both Local Department of Health and Blank Street standards at all times Be an integral part of our world class team using the best equipment, coffee, and matcha in the industry Partner with our Operations and Marketing teams for events and promotions to expand our brand to new customers Set your team up for success by mastering different company procedures such as cash handling, inventory, waste tracking, and opening and closing processes. Additional Information: Operating Hours: Monday–Thursday, 7:00 AM–7:00 PM; Friday–Sunday, 7:00 AM–8:00 PM, with flexibility required as hours may adjust based on business needs. Training: Shift Leads will participate in a required training program in NYC from May 15–May 21. We’re excited to bring the team together for this experience, and all travel, lodging, and meal expenses will be covered by Blank Street. Requirements 2+ years’ experience in a customer service leadership position, preferably in hospitality or coffee 18+ years of age Able to lift 25+ lbs, and to stand for long periods of time Availability that meets the needs of our cafes Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday) Weekend and holiday availability preferred You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify” Blank Street will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Blank Street is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/ . A comprehensive Barista accreditation and training program Clear pathways for career growth and development with opportunities to step into leadership roles Tenure based paid time off Sick time 1.5x pay on select holidays Complimentary coffee and treats on shift Free Blank Street swag Apply for this job * indicates a required field First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you over 18 years of age? * Select... Are you authorized to work in the US? * Select... You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents , Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”) Are you able to lift 25+ lbs and stand for extended periods of time? * Select... What location are you interested in working at? * Beverly Hills Are you able to work Full-Time? * Select... Full Time Definition: 30-40 hours per week, 4-5 days per week. You must be able to work 2 peak days (Friday, Saturday, and/or Sunday) What days of the week are you available to work? (Remember you must be available for at least 2 peak days - Friday, Saturday, and/or Sunday) * Monday Tuesday Thursday Friday Saturday Sunday The purpose of this question is to gather your general availability to work at Blank Street. Depending on the location you are selected for, the operating hours and general work schedules will differ. What shifts work best for your schedule? (You can select more than 1) * 6am - 1pm 8am - 4pm 11am - 6pm 3pm - 9pm I'm flexible and have open availability When can you start? * Do you have any upcoming travel or vacation planned longer than 3 days? If yes, please list the dates below. If no travel/vacation is planned you can just enter "N/A" or "No travel planned" * Were you referred by or are you a current Blank Street employee? * Select... If you were referred by a current Blank Street employee, what is their first and last name? Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. 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Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... 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