Senior Instructional Designer

Senior Business Analyst

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

As a Senior Business Analyst, you will support the planning, coordination, and execution of end user training for SAP implementation and transformation projects. This role will work closely with project leadership, training leads, functional teams, business stakeholders, instructors, and end users to build and maintain a comprehensive training schedule, coordinate training logistics, track attendance, manage communications, and help ensure learners are prepared for go-live.

We will count on you to:

• Develop, maintain, and communicate the end user training schedule for SAP project teams, business stakeholders, instructors, and learners
• Partner with training leads, functional teams, change management, project management, and business representatives to confirm learner audiences, course assignments, delivery dates, and training dependencies
• Coordinate training logistics including instructor availability, learner registration, classroom or virtual meeting setup, materials distribution, system access, training environments, and session capacity
• Create and manage training calendars, session rosters, attendance trackers, waitlists, reminders, and completion reports
• Maintain accurate learner data by role, department, location, workstream, and course assignment to support training readiness reporting
• Monitor attendance, training completion, no-shows, cancellations, reschedules, and open learner gaps; escalate issues as appropriate
• Prepare training logistics communications, including session invitations, reminders, schedule updates, learner instructions, and stakeholder status updates
• Support cutover and go-live readiness by ensuring the right end users are scheduled for the right SAP training at the right time
• Identify scheduling conflicts, resource constraints, facility limitations, technical issues, and other risks that may impact training delivery
• Build and maintain client and stakeholder relationships by providing responsive support, accurate information, and timely follow-up
• Provide ongoing status reporting, issue identification, problem solving, and training readiness updates to project leadership

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• Proven ability to plan, coordinate, and maintain end user training schedules across multiple business areas, locations, roles, and learner groups
• 3+ years of experience supporting training coordination, project coordination, deployment readiness, or change management activities for major ERP or business transformation programs
• Minimum of 1–2 years of experience supporting SAP projects, SAP training programs, or enterprise system implementations
• Expert knowledge of Microsoft Office, including Excel, Outlook, Word, PowerPoint, and Teams
• Strong scheduling, organization, tracking, and follow-up skills with the ability to manage multiple training workstreams at the same time
• Ability to collect training requirements, learner lists, role mappings, course information, instructor availability, facility details, and system access needs
• Experience creating and maintaining training calendars, rosters, attendance trackers, registration lists, and status reports
• Strong attention to detail and ability to identify scheduling conflicts, learner gaps, capacity issues, and logistical risks
• Excellent customer service, stakeholder management, and interpersonal skills
• Ability to work independently and as part of a cross-functional project team
• Ability to handle multiple priorities and work well under pressure with competing deadlines
• Excellent written and verbal communication skills
• Professional attitude and demeanor
• Ability to travel nationally on a weekly basis, if required by the client or project phase

What you can expect We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.