Help Desk Support Specialist
Tandym Group
An education network in New York City is actively seeking a new Help Desk Support Specialist to join their team in Manhattan, providing technical support and handling service tickets for a dynamic team.
About the Opportunity:- Assignment Length: 6+ months
- Schedule: Monday to Friday
- Hours: Standard business
- Setting: Onsite
- Serving as the first contact for technical support through ServiceNow and phone
- Troubleshooting Tier 1 issues related to hardware, software, and access
- Providing both in-person and remote technical support
- Documenting issues, troubleshooting steps, and resolutions in the system
- Following SOPs and escalating issues as needed
- Performing other duties, as needed
- 1-2 years of experience in IT support
- Bachelor's Degree or equivalent work experience
- Experience with ServiceNow or similar ticketing systems
- Apple device support experience
- Strong analytical and troubleshooting skills
- Excellent customer service orientation
- Strong communication skills
- Motivated self- starter
- Bachelor's Degree
- Experience with basic IT troubleshooting
Vacancy posted 16 days ago
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