Optical Learning Experience Designer

About the Role

Optical Training Institute (OTI) is hiring an Optical Learning Experience Designer to create training that drives skill development and measurable on-the-job performance for optical practices. You’ll leverage OTI’s content library and author network to shape learning that is clear, concise, and job-realistic and you’ll convert lessons into interactive practice (decision points, branching scenarios, troubleshooting flows, “what would you do next?” moments) built for mobile and short sessions.

You’ll also write and record new multimedia content when technology changes or gaps emerge (short videos, webinars, podcasts, micro-lessons). In addition, you’ll review content from authors and SMEs to maintain accuracy, consistency, and a strong instructional voice, and you’ll support learners and practice teams by answering content and course-experience questions and troubleshooting common issues.

This is an ideal opportunity for an experienced optical professional who is also an excellent teacher, trainer, and communicator. We’re looking for someone who can translate real-world optical expertise into clear, modern, skill-focused learning so teams can perform confidently on the job.

Role Overview

Design engaging course content 

• Leverage OTI’s content library and author network to create training that drives skill development and measurable performance improvement for practices

• Edit and refine course structure to be clear, concise, and job-realistic, using practical examples engaging elements and realistic training scenarios

• Transform static content into interactive learning (decision points, branching scenarios, troubleshooting flows, “what would you do next?” practice)

• Ensure learning is mobile-friendly and easy to complete in short sessions

Write and record new course material 

• Write and record new content when gaps exist in current programs or when technology changes

• Produce multimedia learning: short videos, webinars, podcasts, and micro-lessons with scripts, run-of-show plans, and lesson outlines

• Build roleplays, scenario banks, and quick job aids that support on-the-job execution

Review content to maintain quality and consistency 

• Review and improve content from authors and SMEs for technical accuracy, clarity, and consistent instructional voice

• Use learner and customer feedback to clarify common confusion points and continuously raise the quality bar

• Help strengthen OTI templates, standards, and repeatable production systems

Support learners and practice teams

• Answer content and course-experience questions; troubleshoot common learning issues and escalate technical items when needed

• Identify patterns from support interactions to inform course priorities and platform/product improvements

Additional Considerations

Qualifications:

• ABO Master or Advanced certification strongly preferred 

• Experience teaching optics at the college level or leading optical training in a professional role (or equivalent adult/professional education).

• Significant hands-on optical experience, including dispensing and practical application of optical concepts.

• Experience building and leading training programs (in an academic, retail, or multi-location environment).

• Strong writing skills with the ability to make complex topics clear, practical, and learner-friendly.

• Comfort working directly with customers/learners and handling a portion of customer support responsibilities.

• Organized, detail-oriented, and able to own outcomes in a fast-paced environment.

Personal Attributes:

• Learner-obsessed and committed to delivering value through education. 

• High standards for accuracy, clarity, and “real-world usefulness.”

• Strong communicator and relationship builder with high EQ

• Growth-minded and energized by improving systems and processes

• Operates with integrity, accountability, and professionalism

• Excited to contribute to a growing, mission-driven organization

About the Company

Optical Training Institute (OTI) is the all-in-one learning and development platform for eyecare professionals. For over 30 years, we’ve supported more than 30,000 learners across the optical industry with high-quality, affordable education that strengthens clinical skills, supports career growth, and improves the patient experience.

OTI’s platform includes tools for hiring and skill assessments, onboarding, job training, certification preparation, and continuing education. Our expert-developed curriculum helps eyecare teams stay ahead of industry trends, meet regulatory requirements, and enhance patient care.

By streamlining professional development in one convenient platform, OTI empowers both individuals and employers to build stronger, more engaged teams while simplifying training, compliance, and certification processes.