Manager Ambulatory Clinical Operations

Job Summary The Manager Ambulatory Clinical Operations is responsible for the coordination and management of clinical operations within UVA Community Health Medical Group (UVACH MG). This individual provides clinical supervision and is responsible for ensuring standardization and alignment of clinical processes and care delivery across the UVACH MG clinics. The Manager Ambulatory Clinical Operations will have a strong presence in the clinics providing direct clinical support to clinic leadership, providers, and front‐line clinical staff. The Manager reports to the UVACH Medical Group Director of Nursing and Quality. Key Responsibilities Facilitate change and participate in project management and strategic planning activities within Ambulatory Operations to enhance the UVA Health strategic plan. Coordinate clinical operation activities of the Medical Group, including float pool clinical staffing, orientation, onboarding, and clinical education and training activities. Implement staffing models per industry standards. Foster a culture of collaboration and shared decision‑making among clinical staff, providers, leaders, and other healthcare professionals. Provide guidance and support to clinical staff, including opportunities for continuing education, certification, and career advancement within the organization. Promote Professional Shared Governance activities, evidence‑based practices, and patient care delivery. Monitor key performance indicators related to clinical practice, patient outcomes, and staff satisfaction, utilizing data to identify areas for improvement and implement strategies to enhance overall performance. In collaboration with the Director of Nursing and Quality, design, implement, and monitor compliance of the role‑specific clinical skills competency oversight program. Serve as a clinical liaison between frontline team members and clinic leadership. Facilitate open and transparent communication channels ensuring that information is effectively disseminated, feedback is solicited and addressed, and concerns are resolved in a timely manner. Stay current on best practices and trends in ambulatory care and healthcare management. Maintain clinical competency to provide patient care as needed. Support Clinic Leaders with hiring, training, and performance evaluations of all clinical staff. Qualifications Education: 4‑Year/Bachelor’s Degree in Nursing required. Experience: Minimum of 5 years of clinical RN experience; 4 years of supervisory experience. Licensure: Current RN licensure in applicable state required. Additional Skills/Requirements (Required): Understanding and application of current and future trends/practice in the area of responsibility. Knowledge of regulatory and governing standards, policies, and procedures. Proficiency with information systems and software used in the area of responsibility; equipment used in performing assigned duties. Application of safety and infection control policies and procedures. Skills in interviewing and selection processes. Understanding of budgeting, staffing, payroll, and purchasing processes. Implementation of competency, feedback, development, and progressive discipline processes. Team building, conflict management, and interpersonal relationship skills. Principles of adult learning and teaching methods/models. Decision making, project leadership and consultation, delegation, and communication skills. Customer needs and expectations and knowledge to improve and exceed expectations. Principles of change management. Additional Skills/Requirements (Preferred): Certification in area of practice. Competencies Analysis – Analyzes processes and creates deliverables to provide information and recommendations for improvements. Breaks down problems and issues into sub‑components and assesses the costs, benefits, and risks of various options. Selects and recommends the best solution based on a thorough examination of all considerations. Explains and justifies actions in a systematic and logical fashion. Quality Improvement – Demonstrates involvement in the unit’s annual and/or periodic assessment efforts, aiming to improve quality services. Understands the value of innovation and quality improvement. Improves processes and practices by identifying inefficiencies and redundancies. Demonstrates efficiency and quality in own work. Customer Service – Builds relationships and maintains strategic partnerships with key internal and external stakeholders. Understands the importance of quality service and adapts delivery to diverse customer needs and sensitivities. Frequently suggests and implements changes to improve the quality of service. Financial Management – Manages tasks and resources within the department to achieve quality and meet budget requirements. Ensures that financial and material resources are used effectively and efficiently. Leverages resources to maximize utility and return on investment. Implements measures to minimize theft, damage, or equipment breakdown. Physical Demands Medium to Heavy Physical Demand: The job requires constant standing, frequent walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For weight over 35 lbs., use Safe Handling Equipment. Other May require the use of safety equipment, such as HEPA mask, for infection prevention. On‑call responsibilities as directed. Ability to travel between campus buildings, remote facilities, and out of town as needed. #J-18808-Ljbffr UVA Community Health