KEY ACCOUNTS ASSOCIATE

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Position Overview

Pro-Serv Food Equipment is seeking a highly organized, driven, and customer-focused Key Accounts Associate to help manage and protect our most important customer relationships.

This position plays a critical role in keeping major accounts organized, informed, and supported through daily service coordination, communication, quote follow-up, and issue resolution.

This is not a basic office role.

This position requires urgency, accountability, strong communication, and the ability to stay ahead of problems before they become customer issues.

The right person must thrive in a fast-moving environment and understand that high-level customers expect high-level service every day.

Responsibilities

Manage communication for assigned key customer accounts

Follow up daily on open service calls, pending parts, and unresolved issues

Coordinate with dispatch to prioritize urgent customer needs

Monitor quote approvals and follow up on pending work

Assist customers with service updates, scheduling questions, and billing concerns

Escalate major customer issues quickly to leadership

Maintain daily visibility of account activity

Support customer retention through proactive communication

Track delayed jobs and ensure customers receive status updates

Help maintain strong relationships with major accounts across assigned territories

Daily Expectations

Review assigned open calls every morning

Monitor pending parts and delayed repairs

Follow up with customers before they ask for updates

Coordinate internally with dispatch, parts, and leadership

Keep communication professional, fast, and accurate

End each day knowing major accounts are fully touched

Qualifications

Strong communication skills

Highly organized under pressure

Comfortable managing multiple priorities at once

Customer service experience preferred

Service industry experience preferred

Ability to work with urgency and professionalism

Strong follow-up habits

Team-oriented mindset

Problem-solving ability

Preferred Experience

Service coordination

Account management

Dispatch support

Commercial service industry experience

HVAC, refrigeration, restaurant equipment, or related field experience is a plus

What We Look For

At Pro-Serv, we value people who:

Own problems instead of waiting

Communicate clearly

Move fast

Protect customer trust

Handle pressure well

Want long-term growth

Compensation

Competitive pay based on experience

Growth opportunities within leadership structure

Performance-based advancement opportunities

Benefits

Health insurance

Paid time off

Paid holidays

Growth opportunities

Strong team culture

About Pro-Serv

Pro-Serv Food Equipment is one of the fastest-growing commercial kitchen equipment service companies in the Carolinas, serving restaurants, schools, healthcare, hospitality, and major facilities across multiple branches.

We believe in standards, urgency, accountability, and doing things the right way.