BFH Case Manager

SPECIAL SERVICE FOR GROUPS, INC.

JOB ANNOUNCEMENT

Title: Bringing Families Home (BFH) Case Manager   Division: HOPICS Housing Stabilization

FLSA: Non-Exempt, Full-Time   Supervisor: Program Manager

Pay Range or Rate: $23.00 - $25.00 per hour

Summary

Under the direction of the Program Manager, the Bringing Families Home (BFH) Case Manager is responsible for participant screening, eligibility determination, service coordination, housing stabilization, and case management services for families seeking assistance through the Coordinated Entry System for Families. The Case Manager works collaboratively with community partners and internal teams to support families in achieving and maintaining permanent housing.

Essential Functions

• Coordinate with project staff, community partners, and housing providers to facilitate housing placement and housing stabilization services.

• Conduct program screenings and determine eligibility for Rapid Rehousing, Prevention, and Bringing Families Home services.

• Create and maintain participant records in HMIS and CS Care upon enrollment.

• Update participant housing status, assessments, referrals, and service records within required timelines.

• Develop individualized Housing Stability Plans and household budgets to support long-term housing retention.

• Assist participants with housing searches, housing applications, landlord engagement, and unit placement activities.

• Attend landlord interviews and housing appointments with participants as needed.

• Complete and update Monthly Summary Reports, Housing Stability Plans, and Status Assessments.

• Collaborate with Housing Navigation staff to identify and secure permanent housing opportunities.

• Coordinate supportive services and referrals with community partners, including DMH, DPSS, LAUSD, WorkSource Centers, and Substance Use Disorder providers.

• Conduct weekly participant follow-ups to support housing goals and service plan progress.

• Participate in weekly case conferencing meetings and internal program meetings.

• Conduct home visits and provide housing stabilization support as needed.

• Complete criminal background checks for eligible applicants and household members when required.

• Prepare program reports and productivity reports in accordance with funding and program requirements.

• Provide required participant information, assessments, and outcomes to Program Management.

• Maintain professional boundaries and adhere to SSG's Code of Ethics and HOPICS Core Values.

• Represent the Agency professionally at meetings, trainings, and community events.

• Build positive relationships with participants, community partners, landlords, funders, and stakeholders.

• Regular attendance required.

• Perform other duties as assigned.

Reporting and Documentation

• Maintain accurate participant records in HMIS, CS Care, and client files.

• Enter case notes within 24 hours using DAP/GIRP documentation standards.

• Update housing status changes, assessments, referrals, enrollments, and exits within required timelines.

• Complete and submit weekly Deliverables Reports and Productivity Reports.

• Correct data quality issues identified through Data Error Reports within established deadlines.

• Ensure all documentation complies with HIPAA, 42 CFR Part 2, and funding requirements.

Minimum Qualifications - Knowledge, Skills and Abilities Required

• Some college coursework in Social Services, Business, Housing, or a related field from an accredited institution, with a minimum of two (2) years of experience working with homeless individuals and families; OR five (5) years of experience in the social services field.

• Case management and homeless services experience preferred.

• Experience working with homeless families, children, DCFS-involved families, and housing placement programs preferred.

• Knowledge of case management practices, housing resources, documentation standards, and community-based services.

• Proficiency with Microsoft Office Suite, HMIS, CS Care, and database systems.

• Strong verbal and written communication skills.

• Ability to work effectively with individuals from diverse cultural, ethnic, and socioeconomic backgrounds.

• Verification of Employment Eligibility and successful Background Clearance required.

• TB clearance required annually or as required.

• CPR and First Aid certification required and maintained per agency standards.

• Valid California Driver's License, reliable transportation, and current automobile insurance required.

• If in recovery, a minimum of three (3) years drug and alcohol free is required.

• Ability to maintain and uphold the Agency's mission, values, policies, and procedures.

Non-Essential Qualifications

• Experience using HMIS preferred.

• At least one (1) year of Rapid Rehousing experience preferred.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Environmental Conditions (Working Conditions)

This position works in client-friendly environments and requires visits to shelters, homeless access centers, participant homes, and community locations. Local travel is required. The incumbent may work in environments where children and adults are present and where noise levels may vary.

Physical Requirements

The incumbent regularly sits, stands, walks, drives, types, writes, listens, speaks, and carries materials weighing up to 25 pounds. Duties may include conducting home visits, transporting documents and supplies, attending meetings, and supporting housing placement activities.

Mental Requirements

This position requires the ability to manage multiple priorities, frequent interruptions, changing schedules, and high-volume caseloads. The incumbent must be able to process information, exercise sound judgment, problem solve, and maintain professionalism in a fast-paced environment.