Patient Services Associate

Charlotte, North Carolina, United States Jul 14, 2026 Carolina Oncology Specialists has been caring for patients in Catawba County since 1983, offering patients high quality, personalized healthcare close to their own home so patients and caregivers don’t have to travel far for excellent care. Our patients experience the convenience of in-clinic chemotherapy treatments, as well as the treatment and management of blood disorders. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: Position Name: Patient Services Associate Reports to: Scheduling Manager/Supervisor FLSA Status: Non Exempt Department: Scheduling Location: Carolina Oncology Specialist Charlotte, NC Position Summary The Scheduling Assistant / Front Desk Attendant serves as the first point of contact for patients and visitors at Carolina Oncology Specialists. This roleis responsible fordelivering exceptional customer service while coordinating patient scheduling, managing front desk operations, and supporting clinical and administrative teams. The ideal candidate is highly organized, compassionate, and able to work efficiently in a fast-paced medical environment. Key Responsibilities Front Desk Operations Greet and check in patients in a professional, courteous, and empathetic manner Verify patient demographics, insurance information, and required documentation Maintain a clean, organized, and welcoming reception area Manage patient check-in/check-out processes Collectand postco-paysand patient responsibilityasrequired Enterpatientinsurancepoliciesand perform real-time eligibility inthe Practice Management System when appropriate Scheduling Coordination Schedule, reschedule, and confirm patient appointmentsin accordance withprovider availability Coordinate multi-appointment visits (e.g., labs, imaging, provider consults) Ensureaccurateentry of appointments into the scheduling system Communicate appointment details clearly with patients and caregivers Contact patientsregardingappointment reminders and changes Administrative Support Maintain and update patient records in the electronic medical record (EMR) system Scan, file, and manage patient documentation efficiently Assistwith insurance verification and referral tracking as needed Collaborate with clinical staff to ensure smooth patient flow Support front office workflows and special projects as assigned Qualifications Education & Experience High school diploma or equivalent required Prior experience in a medical office, scheduling, or front desk role preferred Oncology or specialty practice experience is a plus Excellent communication and interpersonal skills Strong organizational and time management abilities Proficiencywith EMR systems and basic computer applications Ability to multitask and work effectively in a fast-paced environment High attention to detail and accuracy Compassionate and patient-focused attitude Fast-paced outpatient oncology practice Frequent interaction with patients, families, and clinical staff Requires sitting, standing, and use of computers for extended periods Core Values Alignment Demonstrate empathy and respect in all patient interactions Maintain confidentiality and adhere to HIPAA regulations Support a collaborative, team-oriented environment Uphold the highest standards of professionalism and integrity Position Type Full-time Day shift; occasional schedule flexibility may berequired OneOncology Caring for Cancer Patients is a Privilege! Tennessee Oncology is a leading community-based cancer care provider, offering comprehensive services and innovative clinical research across multiple locations in Tennessee. #J-18808-Ljbffr