Technical Project Coordinator

Technical Project Coordinator

Information Technology

Raleigh, NC

Full Time

Position Description

The Technical Project Coordinator role manages small to mid-sized IT infrastructure projects focusing on additions and replacements for hardware in existing systems rather than full-scale deployments. Projects commonly include ISP procurement, network hardware upgrades (firewalls, switches, access points), and limited server-related tasks. This role prioritizes communication skills. The Technical Project Coordinator acts as the primary point of contact for clients and collaborates closely with Tier 3 Network and Server Engineers, Purchasing, Account Management, and Leadership teams. Coordinators typically maintain a workload of approximately 30 active service tickets.

Key Responsibilities

• Serve as the main point of contact for clients from project initiation through completion.
• Receive, assess, and initiate project requests identified by onsite support, engineering teams, purchasing/licensing reviews, or submitted directly by customers.
• Coordinate project details, scope, and timelines with internal teams including Tier 3 engineers, purchasing, and account management.
• Manage procurement processes for ISP services and IT hardware components.
• Track project progress, maintain accurate documentation, and provide timely updates to all stakeholders.
• Schedule engineer work, installations, and customer meetings as needed.
• Identify and communicate potential risks, delays, or escalations to management.
• Maintain a balanced workload of ~30 open tickets while ensuring quality and timely delivery.

Requirements

• 13 years of project coordination, IT coordination, or client-facing operational experience.
• Excellent written and verbal communication skills.
• Ability to explain technical information in clear, client-friendly terms.
• Experience working cross-functionally with engineering, purchasing, or technical support teams.
• Familiarity with ticketing systems or project management tools.

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

- Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Paid vacation and sick days - Eight paid holidays - Referral bonuses - Professional development and training - Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

The Reynolds and Reynolds Company