Virtual Banker II- Tempe, AZ Bilingual English and Spanish Required

Job Overview As a Virtual Banker II within Consumer Banking, you will represent the brand and culture with the utmost hospitality, using the latest banking solutions and cutting‑edge financial technology combined with friendly and attentive service. You will engage clients via inbound and outbound communication through phone and video, providing strong customer service. Your responsibilities include offering advice and sharing products and services to help clients meet their financial needs, connecting them to our team of experts to assist with specialized financial needs, while making them feel appreciated and embodying our commitment to being the bank for all. Job Responsibilities Foster a welcoming atmosphere by delivering attentive and friendly service, acting with a client‑first attitude, and collaborating with team members to provide the most appropriate solutions. Demonstrate a commitment to hospitality by consistently exceeding client expectations and creating a warm and inviting environment. Handle inbound and outbound communication to engage in meaningful conversations, identify financial needs, and offer personalized financial solutions. Cultivate strong client relationships through active listening, thoughtful questioning, and exceptional customer service, referring clients to our team of experts as needed. Partner with One Chase Partners (Private Client Advisors, Home Lending Advisors, and Business Relationship Managers) to connect customers to experts for specialized financial needs. Guide clients in utilizing technology self‑service options such as the Chase Mobile App, Chase.com, and ATMs to enhance their banking experience. Achieve or exceed performance metrics related to client engagement and referrals, while staying informed about Chase products, services, and industry trends. Resolve client issues promptly and with attention to detail, ensuring a consistent and positive client experience. Required Qualifications, Capabilities, and Skills 1+ year of banker or equivalent experience in financial services with success in new client acquisition and revenue generation. Demonstrated client‑first attitude with the ability to create a hospitable and friendly experience. Strong relationship‑building skills, showing genuine care and concern during client interactions. Excellent communication skills, with the ability to engage clients clearly and courteously over the phone, video, and via email. Proficiency in quickly and accurately learning products, services, and procedures. Ability to work collaboratively as a team to deliver seamless service with care and sincerity. Commitment to operating within established risk parameters and compliance obligations, completing required training efficiently. Proven client service experience or comparable experience. High school diploma, GED, or equivalent. Preferred Qualifications, Capabilities, and Skills Strong desire and ability to influence, educate, and connect customers to technology solutions. Experience adhering to banking policies, procedures, and regulatory requirements. Experienced in retail banking, financial services, or a consultative customer relationship role in a related industry, such as hospitality service industries, with proven success in deepening client relationships and delivering results. College degree or military equivalent. Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. The employee will be required to either register on NMLS or update existing registration after the start date, and to complete annual renewal and required updates thereafter. All completed information may be transferred to NMLS by JPMorgan Chase. Further information about NMLS and registration requirements can be found at: Benefits We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, including comprehensive health care coverage, on‐site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Equal Employment Opportunity We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation. #J-18808-Ljbffr Next Frontier Capital