Ambulance Dispatch Supervisor
PREMIER AMBULANCE
The Ambulance Dispatch Supervisor oversees daily operations of the EMS dispatch center, ensuring efficient, accurate, and timely coordination of emergency and non-emergency medical transport services. This role supervises dispatch personnel, maintains compliance with protocols, and supports high-quality patient care through effective communication and leadership. PLEASE ONLY APPLY IF YOU HAVE AMBULANCE, 911 DISPATCH OR EMT EXPERIENCE. 12 hour shifts with OT after 8-hours, and paid lunch. Key Responsibilities
- Supervise and support dispatch staff during assigned shifts
- Monitor call handling, dispatch accuracy, and response times
- Ensure compliance with local, state, and federal EMS regulations
- Coordinate ambulance deployment and resource allocation
- Provide training, coaching, and performance evaluations for dispatchers
- Handle escalated calls and critical incidents as needed
- Maintain dispatch logs, reports, and quality assurance records
- Collaborate with EMS crews, hospitals, and public safety agencies
- Paid weekly
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) plan with employer match
- Ongoing training and professional development
- 24/7 dispatch center environment
- Must be available for evenings, weekends, and holidays as needed
- Fast-paced, high-stress setting requiring focus and adaptability
- In person
- High school diploma or GED required; Associate's or Bachelor's degree preferred
- Minimum 3-5 years of EMS dispatch experience (Preferred)
- Prior supervisory or leadership experience preferred
- Certification in Emergency Medical Dispatch (EMD) required (or ability to obtain)
- Strong knowledge of dispatch systems, CAD software, and radio communications
- Excellent communication, decision-making, and multitasking skills
- Ability to remain calm and effective in high-pressure situations
Vacancy posted 11 hours ago
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