IT Associate

IT Associate Reports to: Director of Systems and IT Direct Reports: None Status: Full-time; Hourly; Non-Exempt Hourly Range: $28.00 - $33.50 Schedule: 40 hours/week, Monday – Friday, 8:30 AM – 5:00 PM (with some variation possible). May need to be available on weekends. Location: Inland Empire Are you passionate about giving back to your community and making a lasting difference in the lives of young people? Who We Are: In 1922, Woodcraft Rangers opened its doors in Los Angeles and began its mission of guiding young people as they explore pathways to purposeful lives. As a progressive organization, Woodcraft has always been responsive to the evolving needs of the communities served, and is notably inclusive, youth-led, and rooted in the Woodcraft Way, a holistic framework that develops body, mind, spirit, and service. Continuously at the forefront of expanded learning opportunities, Woodcraft Rangers has a rich history of making a significant impact in the greater Los Angeles area, believing that all youth are innately good, deserve the opportunity to realize their full potential, and should be an active participant in defining their own path. What We Do: Woodcraft Rangers provides TK-12 expanded learning programs, including before and after school, specialty enrichment, and summer learning. In the past few years, Woodcraft has expanded its menu of services beyond traditional afterschool programs and summer camps to include early learning, environmental and social justice, college access, and inclusion services for youth with intellectual and developmental disabilities. Additionally, we offer LifeCraft, a college and career advancement program to support the development of approximately 2,250 staff. Today, Woodcraft Rangers serves more than 30,000 youth ages 4 to 18 each year across 150 plus Title I schools in Los Angeles, San Bernardino, and Riverside counties, and continues to expand its reach. Role Overview: The IT Associate provides Tier 1 technical and operational support across Woodcraft Rangers’ network of program sites. Reporting to the Director of Information Technology, this role supports day-to-day IT operations, asset management, and logistics. The ideal candidate is service-oriented, detail-focused, and comfortable working both independently and collaboratively in a dynamic, field-based environment. Key Responsibilities Provide Tier 1 technical support, troubleshooting hardware and software issues and documenting requests and resolutions. Install, maintain, test, and repair IT systems and equipment across 120+ program sites. Maintain accurate inventory and asset records across internal systems and reporting platforms. Conduct routine inventory audits and equipment checks across locations. Support purchasing of approved equipment and supplies; track and reconcile expenses. Coordinate logistics including receiving, storage, and distribution of equipment and materials. Inspect incoming shipments, resolve discrepancies with vendors, and ensure quality standards. Build and maintain vendor relationships to support cost efficiency and service quality. Assist with development, documentation, and training of IT policies and procedures in collaboration with internal teams. Support loss prevention protocols across headquarters and field locations. Assist with event logistics, including equipment delivery, setup, and breakdown. Operate and maintain organizational vehicles and equipment in a safe and compliant manner. Prepare regular reports including asset tracking and inventory summaries. Travel regularly to program sites across Los Angeles County and surrounding areas. Perform other duties as assigned to support departmental and organizational needs Qualifications and Experience: 1+ year of experience in IT support, logistics, inventory management, or a related field preferred. Basic knowledge of hardware/software troubleshooting and IT support practices. Strong organizational, problem-solving, and communication skills. Proficiency with Microsoft Office and web-based systems. Experience with asset management systems, inventory tools, or platforms such as Shopify or Sage is a plus. Valid California Class C driver’s license and ability to travel locally on a regular basis. Ability to lift and move equipment (up to 50 lbs). Comfortable working in both office and field environments Additional Requirements Ability to comply with organizational health and safety policies applicable to in-person work. Special Skills: Ideally, we are looking for someone who is detail oriented, energetic, ambitious, proactive, and positive, with the ability to work both independently and collaboratively. Multi-tasking and attention to detail must be strengths this individual possesses. Individual needs to be comfortable to present and speak in front of staff and peers during in person training. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, bend, lift while working in the warehouse, additionally the employee will regularly use hands to finger, handle, or feel and use a computer. The employees are frequently required to talk, hear, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to a computer monitor. The noise level reflects typical work environment for job description. Woodcraft Rangers provides equal employment opportunities to all qualified applicants without discrimination with regard to race, religious belief, color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, transitioning status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.