Lead Business Analyst- IT

Hybrid (3 days onsite and 2 days remote)

Requires specialized comprehensive knowledge in commercial vehicle diagnostics and SAE standard CAN communication protocols, with depth and/or breadth of expertise.



Analytical skills: able to quickly grasp software functionality, business & functional requirements, and customer experience feedback. Able to contextualize and evaluate impacts of reported bugs, deficiencies, new feature requests and to define solutions & approaches to 1) respond effectively to customer needs and 2) drive product improvement.

Communication skills (verbal & written): Clear, concise, articulate, adapts to audience. Good listener. Attention to detail in documentation.

Deep experience performing SW development best practices. i.e. Agile/SCRUM, sprint planning, issue tracking & prioritization, defining & presenting solutions.


**** H eavily involved before and during the development phase. Detailed requirements development work with stakeholders, including electronic control module suppliers is a key aspect of this role . Need an expert in clarifying SW feature development requirements for the software development team. Doing so will require evaluation of the data and reference material provided to us by our engineering org and our "[vehicle] Service Readiness" organization. This role is responsible for ensuring specific data, formatting, and other content are received and validated. Developers will be coding service diagnostics tool software based on validated inputs and clear requirements that are consolidated and summarized by this BA. It is a demanding role with a steep learning curve that requires serious attention to detail as well as follow-up and follow through with the product owner and various stakeholders.



Purpose:
Analyzes complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.

Characteristics/Scope:
Work is accomplished through independent contributions or project work requiring advanced subject area knowledge and decision-making skills.
Has wide-ranging experience, using professional concepts and company objectives to resolve complex issues in innovative and effective ways. Requires specialized comprehensive knowledge in commercial vehicle diagnostics and SAE standard CAN communication protocols, with depth and/or breadth of expertise.
Solves complex issues and problems; takes a broad perspective to identify solutions, and using applicable functional knowledge and existing methodologies. Exercises judgment in selecting best methods, techniques and evaluation criteria for obtaining results. Interprets internal or external business issues and recommends solutions/best practices. Ability to execute highly complex or specialized projects; adapts precedent and may make significant departures from traditional approaches to develop solutions.


Serves as a resource for best practices/quality on functional teams or projects. Works independently, with guidance in only the most complex situations. Trains, guides and mentors other professionals or colleagues with less experience. Determines methods and procedures on new assignments and may coordinate activities of other personnel, lead functional teams or projects, and serve as a best practice/quality resource.

Education requirement: Bachelor's degree

Years of Experience: At least 8 years of business analyst experience. At least 5 years of lead experience