Client Service Associate / Client Service Manager

Client Service Associate / Client Service Manager

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit

We have an exciting opportunity for a Client Service Associate / Client Service Manager! In this critical role, you will drive a culture of exceptional service within our team, providing outstanding support to clients, external partners, and internal advisors. You will play a key part in building long-term relationships, delivering operational excellence, and supporting both individual and team growth in a dynamic and collaborative environment. This position offers the potential for career advancement and future management responsibilities.

This role is an On-site position.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,000 to $90,000, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

Reception and Office Support

• Greet clients and ensure the office environment is clean and welcoming
• Schedule meetings with product vendors and sponsors
• Manage and distribute incoming and outgoing mail, including overnight deliveries
• Order office marketing materials and coordinate printer supplies and maintenance with vendors and Technology

New Client Onboarding

• Ensure accurate completion of prospect and new client paperwork and set up
• Follow up on funds transfers from surrendering companies
• Maintain CRM database and client files, including filing, copies, and data input
• Research and resolve any issues with Broker/Dealer, WEG Operations, or vendors
• Record incoming assets using the appropriate blotting tool

Client Relationship Management

• Engage with clients to understand their personal history and current financial needs
• Prepare account transactions including trades, deposits, withdrawals, and required minimum distributions
• Communicate directly with clients to resolve requests or coordinate with advisors as appropriate, including handling death claim processing
• Liaise with clients' tax or legal counsel as needed

Client Review Preparation and Follow Up

• Gather client data and prepare materials for client meetings and reviews
• Conduct tax research (e.g., 1099s)
• Complete client review follow-up actions

Industry, Product, and Company Knowledge

• Demonstrate knowledge and accurate execution of WEG's Suitability Guidelines, operational processes, and sales model
• Possess a strong understanding of financial terminology and products, including annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attend Client Service and company educational events and vendor presentations

Team and Corporate Support

• Mentor and train Client Service Associates as needed
• Assist Advisor Team Operations to streamline processes
• Complete operational projects to support enhancements and changes
• Communicate process and sales updates to the team
• Participate in WEG-offered sessions, such as Micro Monday, ATO Answers, Client Service Community, and RoundTable LIVE
• Manage vendors to established Service Level Agreements
• All other duties as assigned.

Education/Qualifications

• Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field
• Minimum of 35 years of industry experience (including at least 1 year at WEG performing as a Client Service Associate for manager-level consideration)
• Customer service training, knowledge, or experience
• Ability and interest to learn financial concepts and products
• Ability to work with deadlines, adapt under pressure, and prioritize work
• Ability to work effectively as part of a team
• Ability to train new employees as needed and mentor team members
• Strong attention to detail and problem-solving skills
• Excellent oral and written communication skills
• Proficiency with Microsoft Office Suite and Salesforce; experience with Workday preferred

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $42,500 - $126,000. However, the base salary range bolded above ($60,000 to $90,000) is what we expect to pay as a starting range for this position.

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance employer paid and voluntary options
• Short-term and long-term disability, workers compensation employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at View phone number on click.appcast.io

Information provided on this application will be kept confidential and only be shared with those involved in the selection process. Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.