Customer Service Representative

Job Description

Job Description

At Palmetto Exterminators, we combine decades of termite, pest, and mosquito control experience with a personal touch to provide trusted, effective pest management solutions— and we do it while demonstrating our core values: Integrity, Excellence, Empathy, Accountability, and Teamwork. 

The Customer Service Representative is the first point of contact for our customers. This role involves providing friendly, efficient, and professional service through phone, email, and in-person interactions. The CSR will schedule appointments, manage customer accounts, resolve inquiries, and ensure each customer feels valued and supported throughout their pest control experience.

Key Responsibilities

• Answer a multi-line phone system promptly and courteously.
• Schedule service appointments and communicate effectively with pest specialists to ensure on-time, accurate service delivery.
• Manage customer correspondence and maintain accurate records using   a comprehensive, cloud-based field service management software program designed specifically for the pest control industry.
• Update and maintain customer account information with accuracy and integrity.
• Handle customer inquiries and concerns with empathy and professionalism.
• Support all facets of branch operations with teamwork and a positive attitude.
• Demonstrate accountability by following through on customer issues and commitments.
• Represent the company with excellence in every interaction.

Qualifications

• High school diploma or equivalent required.
• No prior pest control experience necessary — training provided!
• Strong customer service skills with the ability to build rapport quickly.
• Excellent written and verbal communication skills.
• Organized and detail-oriented with strong multitasking abilities.
• Proficient in Microsoft Excel and Windows-based software programs.
• Ability to work well both independently and collaboratively in a fast-paced, growth-oriented environment.
• Must pass a criminal background check and drug test.

Compensation & Benefits

• Competitive starting hourly rate
• 401(k)/matching
• Medical, Dental, Vision insurance
• Company provided Basic Life Insurance/Long Term Disability
• Company provided Employee Assistance Program
• 9 Paid Holiday’s
• Paid Vacation/Sick Leave
• Team Member Referral Bonus

Equal Opportunity Employer

We are proud to be an equal opportunity employer. We value a diverse workforce and do not discriminate on the basis of race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law