Care Advisor Manager

Care Advisor Manager - In-Home Care

Do you enjoy helping people, staying organized, solving problems, and building relationships?

New Horizons In-Home Care is looking for a compassionate, organized, and people-focused team member to help coordinate care for seniors, individuals with disabilities, and medically fragile children throughout our community.

This role combines healthcare coordination, client support, scheduling, sales, and relationship-building — all while helping people remain safe and independent in their homes.

If you thrive in a fast-paced environment, enjoy connecting with people, and want work that truly matters, we'd love to meet you.

Why Join New Horizons?

At New Horizons, we believe people come first — both our clients and our employees.

We've been serving Oregon communities for more than 30 years and continue to grow in Oregon and Washington because of the incredible people on our team.

What We Offer:

• Competitive pay
• Health benefits
• Paid training
• Supportive team environment
• Growth opportunities throughout the company
• Employee recognition and incentive programs
• Flexible, team-focused culture
• Scholarship and continuing education opportunities
• Fun staff events, celebrations, and office activities

Our employee incentive program includes opportunities to earn prizes, bonuses, getaway packages, electronics, spa experiences, and more.

What You'll Do

As the Care Advisor Manager, you'll help ensure clients receive quality care and support while partnering with caregivers, families, case managers, and healthcare professionals.

Responsibilities Include:

• Coordinate new client assessments
• Build and maintain strong relationships with healthcare providers, case managers, referral sources, and families.
• Provide excellent customer service to clients, families, and caregivers
• Collaborate with the operations and care team to ensure seamless transitions for new clients and high-quality care delivery.
• Track and review department performance metrics to ensure goals and objectives are being met.
• Oversee the day-to-day operations of the department to ensure efficient and effective service delivery.
• Foster a positive, collaborative work environment
• Serve as point of contact for staff, providing assistance and information
• Comply with all agency policies and procedures, ensuring data accuracy and confidentiality

What We're Looking For

We're looking for someone who is compassionate, dependable, organized, and able to balance multiple priorities while staying calm under pressure.

Qualifications:

• Minimum of two years office experience in a healthcare, sales, or customer service related field
• Experience in healthcare, caregiving, scheduling, case management, home care, or human services preferred
• Strong communication and relationship-building skills
• Comfortable working with diverse populations and personalities
• Strong computer and documentation skills
• Ability to multitask and stay organized in a fast-paced environment
• Creative problem-solving and critical thinking skills
• Valid driver's license / care insurance
• Reliable transportation to drive to and from client homes

Physical Requirements:

• Ability to regularly lift up to 10 pounds and occasionally up to 50 pounds
• Ability to safely navigate client homes and community environments

About New Horizons

New Horizons In-Home Care provides support for:

• Older adults wanting to remain independent at home
• Seniors needing additional support
• Individuals with disabilities living independently
• Medically fragile children and families

We are committed to compassionate care, accountability, teamwork, and exceptional service.

Equal Opportunity Employer

New Horizons is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other protected status under applicable law.

Reasonable accommodations are available throughout the application and employment process. If you need assistance applying, please contact us at View phone number on click.appcast.io.