Desktop Support Engineer (Contract W2)
Siri Info Solutions Inc
Hi Professional,
Hope you're doing well.
My name is Ganesh, and I am a Technical Recruiter with Siri InfoSolutions Inc.
I came across your profile and noticed your experience as a Desktop Support Engineer (Level 2) / Sr. Deskside Services Technician. We currently have an exciting opportunity with one of our direct clients that closely aligns with your background.
Job Title: Desktop Support Engineer (Level 2) / Sr. Deskside Services Technician (Contract W2)
Location: Helena, Montana 100% Onsite
Required Experience
Qualifications
3+ years of Experience as Deskside Support Specialist (hardware configuration & support)
Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
Prior experience troubleshooting utilizing remote support tools
Prior ServiceNow ticketing system experience
Ability to troubleshoot first call resolutions while being able to multi task hardware related issues
Prior experience in imaging workstations (desktops/laptops)
VPN and VDI support experience required
Support End-User projects supporting IT & business operations
Effectively work with cross functional teams to deliver on IT & business objectives
Support Installs, Moves, Adds, & Changes
Call center support experience, preferred
Prior inventory management of corporate assets required
Prior enterprise printer support required
Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
Ability to lift 25 lbs.
Responsibilities
Day to day varies from phone/email, project-based work
Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure
Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications
Support new hire deployments, as well as, RTO projects and office moves
Network connectivity troubleshooting & control room support
Maintaining hardware inventory in designated site pantry & inventory management tools
Shipping and receiving of assets
Supporting remote workforce troubleshooting and diagnosing root cause of issues to resolution$110k
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