Solutions Architect

Solutions ArchitectInsight Global is seeking a Solutions Architect in Charlotte, NC for one of our largest financial customers. This individual is responsible for assessing the current Cutover platform, identifying scalability and operational bottlenecks, and defining a next-generation architecture for automated incident detection, diagnosis, remediation, and operational orchestration. The individual should combine deep architecture expertise with practical knowledge of AI/ML technologies, large-scale production operations, and emerging automation platforms. The role would support the continued evolution of Cutover, which is already being positioned as a strategic automation platform within multiple business units and has ongoing work around integration scalability, workload isolation, and automation expansion. Responsibilities include: assess and document the current Cutover architecture, integrations, infrastructure, APIs, databases, queues, workers, and data flows; identify scalability, performance, resiliency, and operational bottlenecks; evaluate Cutover against other incident resolution and automation platforms/tools in the market; partner with the SRE/platform teams to understand how incidents are currently detected and resolved; help connect an existing AI production-log analysis capability with Cutover: AI analyzes system/network/production logs and flags abnormal behavior or incidents; AI recommends a known resolution based on historical patterns; Cutover provides the operational tool/workflow needed to execute that resolution; initially maintain a human-in-the-loop model, where AI recommends the fix and a human approves/executes it; help establish the architecture and supporting data needed to eventually justify more autonomous remediation; define the future-state architecture and multi-year roadmap around agentic AI, AIOps, event-driven automation, RAG/LLMs, autonomous remediation, and self-healing platforms.