Regional VIP Sports Manager - West Coast

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: Medical, Dental, Vision, Life, and Disability Insurance 401(k) with company match Pre-tax spending accounts including health care FSA and commuter savings Flexible paid time off Professional development reimbursement and ongoing skills training opportunities Employee resource groups Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. The Opportunity About the Role It is the responsibility of the Regional Manager to oversee various states/jurisdictions within the Eastern Region for VIP Sports. Each state will have an Account Manager with between 4 and 8 Executive Sports Hosts. The ideal candidate will manager and mentor these Leaders with a focus on managing the Executive Host Team. Other areas of responsibility willinclude, but notbelimitedto, onboarding, customer contact, bonus optimization, hospitalitymanagementand reducing any frictionofdeposits and withdrawals. Location West Coast Region, US (Las Vegas; Remote) Responsibilities Mentor and developAccount Managersin terms of process and professionalism Establish and further develop the infrastructure for efficient ways of working in VIP Management Focus on the fundamentals of effectively managing a team with an emphasis on Structure, Organization and Communication IncreaseActivePlayer Days andBetCount of allVIP clients Educate team to understand and implement processes thatoptimizebonus spendand reinvestment Identifypotential VIP Sports players and through relationship building, bonuses and use of hospitalitytoincrease the share of wallet Workcross functionally with Partnerships, Special Events and Hospitality teamstoidentifyopportunities of events to host VIPclients Manage thespecialeventsand promotionscalendarto drive customer acquisition and retention ofexistingcustomers Source new opportunities and events in markets where we are live for sports betting Develop a strategy to driveincremental businesswith a focus on inactive customers Responsible for cumulative team bonus spend budget Assistin critical businessdecisionsregardinginitialdeposit offers Evaluate customer activity to provide correspondingbonuses and complimentary offers(room, food, beverage, events tickets) Work in conjunction withHigh Value team and VIP Sports Operations team Maintain highly confidential customer informationin accordance withcompany policies Handle difficult customer interactions and situations in a calm,professionaland reasonable manner Proactivelyidentifyservice failures by taking immediate action to resolve whilst notifying relevant stakeholders Resolve customer disputes and complaints to the satisfaction of the customer and the company Fullycomplywithand uphold company expectations including policies, procedures, departmentgoalsand business strategy Conduct oneself with integrity and honesty Essential Functions Flexibility to work shifts, including evenings and weekends Ability to travel for work Qualifications _ Ability to gain and maintain a gaming license through the proper jurisdictions as a condition of hire and continued employment _ Experience in sales and customer service within a teamwork environment Detail oriented with effective time management skills and the ability to produce results while working under pressure Outstanding verbal and written communication skills Knowledge of the gaming industry Knowledge of the hospitality industry Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Compensation The pay range for this position is as follows: 101,900.00-133,300.00 Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations - MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at View email address on click.appcast.io. This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #J-18808-Ljbffr