Call Center Representative

Call Center RepresentativeEssig Plumbing & Heating LLC is one of the fastest growing and top rated HVAC service companies in Berks county. Due to rapid growth, we are looking to hire immediately and have great advancement opportunities available. If you are hardworking, honest and take pride in providing excellent customer service we are looking for you!Why Work for Essig:Paid Time Off!Health, Dental, Vision and Life InsuranceManagers work with your schedule – We are a Family Sensitive workplace and believe in balanceOpportunity for Advancement! We are a fast growing company that believes in growing our employees and hiring from within firstThe role of the Call Center Representative is to book service appointments and do whatever is necessary to promote customer satisfaction.Qualifications:Develop a proven track record in customer serviceIT competent; good typist and proficient with phone systemsExperience with CRM softwareAbility to build trust and demonstrate empathyDetailed oriented with strong organizational and communication skillsTeam oriented: teachable; earned respectBelieves in, promotes, and lives out the company's visions and valuesJob Duties:Convert incoming customer calls into booked service appointmentsDeliver call scripts with an authentic cadence; be clear, compelling and personableRespond to customer requests, resolving issues and promoting the brandBe professional and establish customer rapportParticipate in training to boost booked calls and practice outbound callingAdhere to the company's plan for resolving customer complaints quickly and favorablyMaintain and update customer database with complete and accurate informationPlant the seed for the Essig Service Partner PlanResponsible to meet the needs of the 3-Day Call Board