Wrecker Operator

Job Description

Job Description

Job DetailsJob Location: Brighton Towing - BRIGHTON, CO 80601Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $50,000.00 - $130,000.00 Commission/yearTravel Percentage: Road WarriorJob Category: Skilled Labor - TradesJob Title: Wrecker Operator
Company: Rocky Mountain Truck Centers
Location: Multiple Locations (Towing & Recovery / Roadside Divisions)
Position Type: Full-time, Commission-Only, Non-Exempt
Reports To: Branch Manager or Tow Manager

About Rocky Mountain Truck Centers

Rocky Mountain Truck Centers (RMTC) provides 24/7 heavy‑duty towing, recovery, and roadside support for commercial fleets and owner‑operators. Our wrecker operators handle high‑risk scenes, protect customer property, and operate specialized equipment in accordance with company, DOT, and industry safety standards.

Position Summary

As a Wrecker Operator, you operate light‑, medium‑, and/or heavy‑duty wreckers to tow, recover, or assist disabled commercial vehicles. You manage accident scenes, load shifts, winch‑outs, and transport while maintaining strict safety, documentation, and collection standards.

This is a commission‑only, field‑based position. Earnings are tied to billed and collected labor revenue on the jobs you complete, under the terms of Rocky Mountain Truck Centers’ Wrecker Operator commission plan and employment policies.

Key Responsibilities

Towing, Recovery & Scene Management

• Perform safe towing, winching, recovery, and load‑shift operations on light, medium, and heavy commercial vehicles.
• Secure vehicles and cargo using proper rigging, chains, straps, dollies, and other equipment.
• Control scenes safely by setting up cones, lighting, and hazard zones and coordinating with law enforcement, DOT, and other responders.
• Follow company standards for rigging, driveline and axle removal, securement, height/weight limits, wheel torque, and damage prevention.
• Operate within company service level expectations for response times, ETAs, and job completion.

• Safety, Compliance & Equipment Care

• Complete required pre‑trip and post‑trip inspections on assigned equipment and document findings accurately.
• Maintain wrecker, rigging, chains, straps, dollies, and PPE in safe, serviceable condition.
• Follow DOT/FMCSA Hours‑of‑Service regulations and all company HOS, driving, and safety policies.
• Immediately report accidents, incidents, damage, and safety concerns to management.
• Comply with all company fuel, pre‑trip, and vehicle use policies.

• Dispatch, Documentation & Collections

• Respond promptly to dispatch calls, confirm ETAs, and keep dispatch updated on job status.
• Use company systems and mobile applications to document jobs, including statuses, locations, job notes, photos, and signatures.
• Capture required photos and written documentation of scenes, units, and equipment to support billing and reduce disputes.
• Obtain required signatures, approvals, and disclaimers from customers and drivers.
• Collect payment at the scene when required and ensure payment and paperwork are completed before release of units, in line with company policy.
• Follow company protocols for equitable dispatch, on‑call readiness, and idle‑time management.

• Customer Service & Professionalism

• Communicate clearly and professionally with customers, dispatchers, law enforcement, and other responders.
• Explain basic pricing, destination, and next steps to customers in a calm and respectful manner, even in high‑stress situations.
• Maintain a professional appearance and demeanor that reflects company standards.
• Help build and maintain the company’s reputation by providing a high‑quality customer experience in difficult circumstances.

• Qualifications
  Required

• Valid CDL (Class A ) with any required endorsements.
• Motor Vehicle Record (MVR) that meets company safety standards.
• Prior experience in towing, heavy recovery, roadside assistance, or commercial driving strongly preferred.
• Ability to work nights, weekends, holidays, and participate in an on‑call rotation.
• Ability to operate heavy‑duty towing and recovery equipment safely in all weather and road conditions.
• Strong situational awareness, sound judgment, and commitment to following safety procedures and company policies.
• Ability to use smartphones, tablets, and mobile apps for navigation, dispatch, and job documentation.

• Preferred

• Experience in heavy‑duty towing and recovery (class 7–8 trucks, buses, equipment).
• Prior experience working with law enforcement, DOT, and other agencies at scenes.
• Towing, recovery, or roadside certifications (or willingness to complete company‑provided training).

• Physical & Work Environment Requirements

• Frequent driving and operation of heavy wreckers and related equipment.
• Regular standing, walking, bending, kneeling, reaching, and climbing on and off trucks and equipment.
• Ability to lift, carry, pull, or maneuver equipment, chains, and rigging that may weigh 75 pounds or more, with or without reasonable accommodation.
• Work on or near active roadways, in traffic, and around moving vehicles and equipment.
• Work outdoors in all weather conditions (heat, cold, snow, rain, wind) and at all times of day and night.
• Use of required personal protective equipment, such as high‑visibility apparel, eye protection, gloves, and safety footwear.

• If you need a reasonable accommodation to perform the essential functions of this job or to participate in the hiring process, please contact Human Resources.
  Compensation & Benefits

• 100% commission‑based compensation on eligible billed and collected labor revenue, under the company’s written commission plan.
• Commission eligibility, non‑commissionable items, training pay, internal “policy” tows, cash‑out options, and chargeback rules are defined in the plan and offer letter.
• The company ensures that total pay for all hours worked meets or exceeds applicable minimum wage, consistent with federal, state, and local law.
• Hourly training pay during the initial training period, followed by transition to commission‑only.
• Eligibility for benefits such as health insurance, 401(k), and paid time off, subject to plan terms and waiting periods (if applicable).

• Pay Transparency (Multi‑State):
  Actual earnings vary based on location, call volume, and individual performance. Where required by law, an estimated earnings range and general description of benefits will be provided in this posting or during the hiring process, consistent with applicable state and local pay transparency requirements.
  Background Check, Driving Record & Drug/Alcohol Testing
  Employment in this position is contingent upon:

• Successful completion of a background check, conducted in accordance with the Fair Credit Reporting Act (FCRA) and applicable state and local laws.
• A motor vehicle record (MVR) that meets company and insurance requirements for commercial drivers.
• Participation in and compliance with federal and company drug and alcohol testing programs, which may include pre‑employment, random, post‑accident, return‑to‑duty, and reasonable suspicion testing, as permitted by law.

• Background checks and drug/alcohol testing are administered consistent with Equal Employment Opportunity Commission (EEOC) guidance and applicable “ban‑the‑box” or fair‑chance hiring laws.
  Equal Employment Opportunity
  Rocky Mountain Truck Centers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, marital status, protected veteran or military status, or any other characteristic protected by applicable law.
  We are committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, in accordance with applicable law.
  At‑Will Employment
  Nothing in this job posting is intended to create a contract of employment for any specific duration. Where permitted by law, employment with Rocky Mountain Truck Centers is “at‑will,” meaning that either the company or the employee may terminate the employment relationship at any time, with or without cause or notice, subject to applicable legal requirements.
  Qualifications